Customer Service Representative - State Farm Agent Team Member

Tim Minor - State Farm Agent; Smithfield (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Tim Minor State Farm is seeking a Customer Representative to deliver exceptional client experiences and support the growth of a local insurance agency. You will be part of a friendly team that values accuracy, empathy, and proactive problem solving.

In this role, you will answer inquiries, help with policy changes, process claims, and maintain precise records while coordinating with the agency staff to serve the community effectively.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Representative with Tim Minor State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.