Customer Service Representative - State Farm Agent Team Member

State Farm; Altoona (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

401(k)

401(k) matching

Job summary

Tim Forbes State Farm seeks a Customer Service Representative to deliver exceptional customer experiences, resolve inquiries, and coordinate with agency team members. You will support community members, handle policy information, and assist with changes while maintaining accurate records.

The role emphasizes attention to detail, empathy, and the potential for growth within the agency. This is a customer-facing position based in Altoona, IA with typical on-site duties.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Health insurance
• Paid time off
• Profit sharing
• 401(k)
• 401(k) matching

ROLE DESCRIPTION:

As a Customer Service Representative with Tim Forbes State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.