Insurance Policy & Customer Care Specialist

Insurestl; Manchester (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Free food

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Job summary

State Farm Agent Stephen Willett is looking for a Customer Service Representative who is passionate about helping people and growing with a dynamic agency. You will build relationships with clients, assist with policy changes, explain coverages, and identify opportunities to better protect customers.

The role emphasizes strong communication, organization, and the ability to manage multiple accounts in a fast-paced environment. A supportive team and ongoing training are provided.

Qualifications

• Strong communication and customer service skills.
• Highly organized and detail-oriented.
• Ability to multitask and manage multiple client accounts.
• Comfortable using computer systems and agency software.
• Property & Casualty license preferred (or willingness to obtain).
• Life and Health license preferred (or willingness to obtain).
• Previous insurance or customer service experience is a plus.

Responsibilities

• Provide prompt, friendly customer service to clients.
• Assist customers with policy changes, billing questions, and coverage explanations.
• Review existing accounts and identify opportunities to better protect customers.
• Maintain accurate documentation in the agency management system.
• Follow up with customers to ensure satisfaction and retention.
• Support the sales team with customer relationship management.

Skills

Strong communication

Customer service

Highly organized

Multitasking

Education

Property & Casualty license preferred

Life and Health license preferred

Tools

Agency software

Job description

State Farm Agent Stephen Willett is looking for a Customer Service Representative who is passionate about helping people and growing with a dynamic agency. You will build relationships with clients, assist with policy changes, explain coverages, and identify opportunities to better protect customers.

The role emphasizes strong communication, organization, and the ability to manage multiple accounts in a fast-paced environment. A supportive team and ongoing training are provided.