Policy Servicing & Operations Specialist

Hiscox; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Vision and dental coverage

Paid time off

Parental leave

Sabbatical after 5 years

Headspace subscription

Wellbeing programs

Job summary

Hiscox USA is seeking a Policy Operations Specialist in Boston to execute midterm policy changes, endorsements, cancellations, renewals, and ongoing maintenance with a strong customer-service mindset.

Reporting to the Policy Operations Manager, you will support brokers and clients, collaborate across Corix Operations, and strive for accuracy, compliance, and scaling the policy lifecycle in a hybrid work environment requiring two days in the office weekly.

Qualifications

• 2+ years of experience in a fast-paced, customer-service oriented operational environment.
• 1+ year of experience in an insurance-related servicing, policy administration, or operations role.
• Strong organizational and execution skills, with the ability to manage high volumes of servicing requests.
• Excellent communication, follow-through, and stakeholder management skills.
• Comfort working in ambiguity while maintaining composure in complex or regulated environments.
• Detail-oriented mindset with a focus on accuracy, compliance, and client experience.

Responsibilities

• Policy Servicing Execution: Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance.
• Broker, Client, and Stakeholder Support: Deliver timely, high-quality communication and resolution of servicing requests while building trusted relationships.
• Operational Improvement and Documentation: Identify opportunities to streamline workflows, enhance servicing efficiency, and document processes to support scalable team execution.
• Cross-Functional Collaboration: Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes.

Skills

Policy servicing

Customer service

Stakeholder management

Attention to detail

Compliance

Organizational skills

Communication

Ambiguity tolerance

Tools

Insurance servicing tools

Job description

Hiscox USA is seeking a Policy Operations Specialist in Boston to execute midterm policy changes, endorsements, cancellations, renewals, and ongoing maintenance with a strong customer-service mindset.

Reporting to the Policy Operations Manager, you will support brokers and clients, collaborate across Corix Operations, and strive for accuracy, compliance, and scaling the policy lifecycle in a hybrid work environment requiring two days in the office weekly.