Policy Services Representative (Commercial P&C)

Amerisure Insurance Company; Farmington Hills (MI); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Amerisure Insurance Company is seeking a Policy Services Representative to support underwriting and programs. This hybrid role splits two days per week in the local office with three days from home, enabling collaboration with partner agencies across multiple states.

Responsibilities include processing transactions, gathering rating data, and maintaining policy documents. The ideal candidate has basic math skills, a year of customer service, and familiarity with MS Office.

Qualifications

• High school diploma or GED.
• At least 1 year of business or customer service experience.
• Experience in commercial insurance preferred.
• Strong analytical thinking skills.
• Proficient with Microsoft Office.
• Ability to perform basic mathematical computations.

Responsibilities

• Process multi-line transactions for new business and renewals.
• Enter policy data and rating elements accurately.
• Support rapid response queue tasks.
• Maintain compliant rating documentation.
• Research and resolve routine to complex issues.
• Provide endorsements and process policy transactions.
• Respond to inquiries from agencies and regulators.
• Handle requests for loss runs, notices, and coverage proofs.
• Guide new underwriters on rating and workflows.

Skills

Analytical thinking

Customer service

Attention to detail

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is recruiting for a Policy Services Representative to join our team! This role will be hybrid 2 days a week in the local office & 3 from home. Office locations include Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN, Phoenix AZ, St. Louis MO or Tampa FL.

POSITION SUMMARY:

Supports Underwriting/Programs by processing routine to complex multi-line, multi-state transactions for new business and renewals within established production capacity. Ensures all support activities are delivered in accordance with company procedures, service standards and business priorities.

RESPONSIBILITIES:

• Screen transactions to determine authority and either process or refer to an underwriter in accordance with established guidelines.
• Gather, validate, and apply required rating elements from applications, underwriting instructions, rating bureaus (including NCCI), Prometrix, Reference Connect, and company guidance for new and renewal business.
• Accurately enter policy data and rating elements into the policy rating system and review system output to ensure correct application of rating factors.
• Monitor and complete, as assigned, work tasks assigned to the Rapid Response queue.
• Maintain complete and compliant rating documentation within the paperless policy environment.
• Research and resolve routine to complex issues for Credit, Claims and Premium Audit.
• Provide endorsement quotes and process policy transactions, including declinations, cancellations, reinstatements, and non-renewals.
• Respond to inquiries from agency partners, regulatory organizations, and the Rapid Response Team.
• Handle service-related requests such as loss runs, legal notices, proof of coverage, experience modifiers (eMods), and other required regulatory documentation.
• Provide guidance and support to new underwriters and staff on rating, workflow, and underwriting support processes.

REQUIREMENTS:

• High school diploma or GED.
• 1 year of business or customer service experience.
• Commercial insurance industry experience preferred.
• Strong Analytical Thinking skills required.
• Proficient computer skills required including Microsoft Office Suite.
• Ability to perform basic mathematical computations.

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.