Policy Service Trainee: Start in Customer Care

Illinois Mutual; Peoria (IL); Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Compressed 4 1/2-day work week

No monthly premium for employee health

PTO and holidays

401(k) with immediate vesting

On-site cafeteria & fitness facilities

Tuition reimbursement and training

Dental and vision insurance option

Job summary

Illinois Mutual is seeking a Policy Service Representative Trainee for the Home Office. You will handle high-volume customer interactions by phone and email, supporting policyowners, agents, and customers under supervision.

You will develop knowledge of policy types, respond with accuracy and empathy, and contribute to a positive service experience while meeting performance goals. Training is provided.

Qualifications

• One year of customer service experience.
• Strong verbal and written communication skills.
• Positive, professional attitude with focus on customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintain confidentiality and privacy standards.
• Willingness to learn new systems and processes.
• Good math and analytical skills.

Responsibilities

• Handle high-volume customer interactions via phone, email, and written correspondence.
• Provide accurate, timely information and resolve customer requests.
• Process beneficiary changes, policy updates, and coverage verification.
• Learn company products, policies, systems, and processes through training.
• Escalate complex issues to appropriate team members when needed.
• Support the Policy Service department and collaborate with teammates.

Skills

Customer service

Verbal & written comms

Multitasking

Attention to detail

Privacy & confidentiality

Microsoft Office

Teamwork

Systems & processes learning

Tools

Microsoft Office

Job description

Illinois Mutual is seeking a Policy Service Representative Trainee for the Home Office. You will handle high-volume customer interactions by phone and email, supporting policyowners, agents, and customers under supervision.

You will develop knowledge of policy types, respond with accuracy and empathy, and contribute to a positive service experience while meeting performance goals. Training is provided.