Insurance Customer Support Specialist – Growth & Policy Help

Matt Heath - State Farm Agent; Plainfield (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Company parties

Competitive salary

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Training & development

Growth potential/Advancement within my

Paid time off

Job summary

Matt Heath - State Farm Agent in Illinois is seeking a Customer Service Representative to deliver exceptional service, help clients choose insurance coverages, and support policy-related inquiries. You\'ll manage policy changes, assist with claims, and work closely with a supportive team in a busy office.

The role emphasizes communication, empathy, and accurate documentation to ensure customer satisfaction.

Qualifications

• Excellent communication, both verbal and written.
• Strong customer service orientation and desire to help customers.
• Ability to multitask and thrive in a fast-paced environment.
• Attention to detail and documentation accuracy.
• Proficient with office software and quick to learn new tools.
• Experience in customer service, insurance, or related field preferred.

Responsibilities

• Deliver outstanding customer service by responding to inquiries and guiding on insurance options.
• Assist clients with policy changes, endorsements, and claims processing.
• Analyze customer situations and provide effective solutions.
• Collaborate with the team to maintain a positive work environment.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Computer skills

Insurance knowledge

Tools

CRM software

Job description

Matt Heath - State Farm Agent in Illinois is seeking a Customer Service Representative to deliver exceptional service, help clients choose insurance coverages, and support policy-related inquiries. You\'ll manage policy changes, assist with claims, and work closely with a supportive team in a busy office.

The role emphasizes communication, empathy, and accurate documentation to ensure customer satisfaction.