Policy Service & Billing Specialist

Illinois Mutual; Peoria (IL); Remote; USD 38,000 - 39,000; Full time

Benefits offered by this job

Compressed 4 1/2-day work week (Half‑?

No monthly premium cost for employee医疗

Paid time-off accrual, includingannual

Job summary

Illinois Mutual in Home Office is seeking a Policy Service Clerk to support the billing and payroll deduction accounts, with duties spanning from basic inquiries to payment processing. The role emphasizes accuracy, confidentiality, and timely service within the Policy Service Department.

The Clerk will reconcile billings, update policy information, and ensure compliance with department processes while maintaining professional communication with employers and customers.

Qualifications

• High School Diploma or Equivalent required; some college is a plus.
• One year of customer service experience required; payroll or billing experience preferred.
• Prior insurance industry experience preferred.
• Excellent verbal and written communication skills; ability to maintain confidentiality.
• Ability to multitask and meet deadlines; strong teamwork and adaptability.
• Bilingual skills in Spanish preferred.

Responsibilities

• Answer customer inquiries by phone, email or written correspondence.
• Process billing actions including cancels, terminations, and reproduction of bills.
• Reconcile billings, process payments, and balance suspense accounts.
• Develop system knowledge and apply company processes.
• Provide accurate information using department procedures.
• Identify customer needs to achieve satisfaction.
• Escalate complex service situations when needed.
• Meet service level and quality goals.
• Conduct policy searches per state insurance departments.
• Distribute department documentation.
• Attend team and department meetings.
• Assist other team members as needed.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Confidentiality

Microsoft Office

Bilingual Spanish

Education

High School Diploma or Equivalent

Tools

Microsoft Office Programs

Job description

Illinois Mutual in Home Office is seeking a Policy Service Clerk to support the billing and payroll deduction accounts, with duties spanning from basic inquiries to payment processing. The role emphasizes accuracy, confidentiality, and timely service within the Policy Service Department.

The Clerk will reconcile billings, update policy information, and ensure compliance with department processes while maintaining professional communication with employers and customers.