Payroll Service Trainee: Billing & Customer Support

Illinois Mutual; Peoria (IL); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Compressed work week (4 1/2 days)

No monthly premium for employee health

Paid time off & holidays

401(k) with immediate vesting

Tuition reimbursement

Job summary

Illinois Mutual is seeking a Payroll Service Representative Trainee in Peoria, IL to handle billing, reconciliation and admin tasks for payroll deduction accounts. You’ll answer inquiries, process requests, and ensure accurate policy information under supervision.

Ideal candidates have 1 year of CS experience, payroll/billing exposure, and strong communication skills. Bilingual Spanish is a plus; the role supports a collaborative Policy Service team with training and growth opportunities.

Qualifications

• One year of customer service experience preferred
• Payroll or billing experience preferred
• Bilingual skills (Spanish) a plus

Responsibilities

• Manage phone calls in a call center environment
• Answer customer inquiries by phone, email or written correspondence
• Process basic customer requests including cancels, terminations, and reproductions of bills and update policy information
• Reconcile and process billings under direct supervision with timely payments and balancing of suspense accounts
• Develop skill base to apply company processes and use all systems
• Provide accurate, valid and complete information using departmental processes
• Identify and assess customers’ needs to achieve satisfaction
• Acquire basic knowledge for administering payroll deduction accounts
• Escape difficult or complex service situations as necessary
• Meet department service level agreements, quality and quantity goals
• Attend and participate in team and department meetings
• Assist other team members as needed
• Other duties as assigned that affect Policy Service department

Skills

Customer service

Phone handling

Communication

Multitasking

Education

High School diploma

Job description

Illinois Mutual is seeking a Payroll Service Representative Trainee in Peoria, IL to handle billing, reconciliation and admin tasks for payroll deduction accounts. You’ll answer inquiries, process requests, and ensure accurate policy information under supervision.

Ideal candidates have 1 year of CS experience, payroll/billing exposure, and strong communication skills. Bilingual Spanish is a plus; the role supports a collaborative Policy Service team with training and growth opportunities.