Insurance Customer Service Rep

The Juris Agency; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

PTO

Vision Insurance

Dental Insurance

Hands on Training

Retirement Plan

Free Coffee & Snacks

Monthly Employee Appreciation Lunch

Paid Holidays

Supplemental Insurance

Tuition Reimbursement

We Invest In You

Fun & Friendly Co-workers

Continuous Learning and Development

Career Growth Opportunities

Job summary

R.M.A. Agency in Chicago is seeking a dedicated Insurance Customer Service Representative to support policyholders, answer inquiries, and help maintain accurate records. You will work closely with the sales team to ensure thoughtful, consistent service and play a key role in renewals and client satisfaction.

The role emphasizes empathy, clear explanations of coverage, and teamwork in a friendly, supportive office environment in Illinois.

Qualifications

• Active P&C license in Illinois is required.
• Experience in an insurance agency or customer support role preferred.
• Comfort with agency software and email tools.
• Ability to explain complex coverage clearly to diverse clients.
• Patience, empathy and problem-solving mindset required.

Responsibilities

• Manage daily inquiries from policyholders about coverage and billing.
• Process routine policy changes with careful attention to detail.
• Collaborate with sales to ensure consistent client interactions.
• Document client conversations in the system for team awareness.
• Assist in resolving minor claims by coordinating with carriers.
• Review renewals and reach out to reassure clients about protection.

Skills

Customer service

Communication

Problem solving

Empathy

Education

Active Property and Casualty Insurance License in Illinois

Tools

Agency management software

CRM system

Job description

Job Description

At R.M.A. Agency, we believe insurance is really about people. Located in Chicago, we're a place where neighbors help neighbors through life's unexpected moments.

We're looking for an Insurance Customer Service Representative who wants to be more than a voice on the phone — someone ready to build real relationships and offer genuine peace of mind. You'll join a small, supportive team where your input matters and your kindness makes a difference.

If you enjoy a balanced day, a friendly office culture, and can turn complicated questions into simple answers, you'll fit right in. We're excited to welcome someone with integrity who wants to grow alongside us as we serve our Illinois community.

Benefits

• Health Insurance
• Paid Time Off (PTO)
• Vision Insurance
• Dental Insurance
• Hands on Training
• Retirement Plan
• Free Coffee & Snacks
• Monthly Employee Appreciation Lunch
• Paid Holidays
• Supplemental Insurance
• Tuition Reimbursement
• We Invest In You
• Fun & Friendly Co-workers
• Continuous Learning and Development
• Career Growth Opportunities

Responsibilities

• Manage daily inquiries from our policyholders regarding their current coverage and billing questions.
• Process routine policy changes and updates with high attention to detail to ensure accuracy.
• Collaborate with the sales team to ensure that every client interaction is handled with care and consistency.
• Document client conversations thoroughly in our system so everyone on the team stays informed.
• Assist in resolving minor claims issues by acting as a bridge between the client and the insurance carrier.
• Review upcoming renewals and reach out to clients to ensure they still feel confident in their current protection.

Requirements

• Active Property and Casualty Insurance License in Illinois.
• Previous experience working in an insurance agency or customer support role.
• Strong comfort level using computers, specifically with agency management software and email.
• Ability to clearly explain complex insurance coverage options to people from all walks of life.
• Patience, empathy, and a genuine desire to help others solve problems.
• Basic understanding of commercial and personal lines of insurance.