Policy & Procedures Operations Lead

ITC Holdings Corp; Novi (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Benefits package

Job summary

ITC Holdings Corp. is seeking a Policies & Procedures Specialist to manage the document control framework, ensuring accurate policy publications and stakeholder access via SharePoint. You will support reporting, audits, and program improvements in a hybrid Novi, MI environment.

You will develop trainings, dashboard reports, and data analytics to enhance operations and ensure regulatory compliance with NERC and RTO changes. Strong writing and presentation skills are essential.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required.
• Minimum five years with a document control system and policy documentation.
• Experience supporting NERC compliance programs, regulatory audits, or utility operations preferred.
• Experience with instructional design methodologies and adult learning principles preferred.
• Experience with document management and workflow systems preferred.
• Ability to analyze data and produce reports, metrics, and dashboards.
• Experience in SharePoint preferred.
• Excellent verbal, written and presentation skills.
• Advanced skills using PowerPoint and MS Office.
• Strong organizational skills and attention to detail.
• Authorized to work in the United States; ITC does not sponsor visas.

Responsibilities

• Identifies and implements new or revised procedures per NERC/RO changes.
• Manages lifecycle of policies, procedures, standards, and docs including workflows.
• Develops, implements and presents stakeholder training for policies and standards.
• Serves as SharePoint administrator and SME for compliance tools.
• Assists with dashboards, reports, metrics and data analytics.
• Identifies, develops and implements process improvements and tools.
• Promotes best practices in the Policies and Procedures program.
• Supports surveys and sponsored events related to the programs.
• Investigates utility needs to support program implementation.
• Performs audit prep activities and ensures evidence of compliance.

Skills

Verbal communication

Written communication

Presentation skills

PowerPoint

MS Office

Data analysis

Dashboards

SharePoint

Independent work

Attention to detail

Education

Bachelor's degree

Tools

SharePoint

Learning Management System

Compliance databases

Job description

ITC Holdings Corp. is seeking a Policies & Procedures Specialist to manage the document control framework, ensuring accurate policy publications and stakeholder access via SharePoint. You will support reporting, audits, and program improvements in a hybrid Novi, MI environment.

You will develop trainings, dashboard reports, and data analytics to enhance operations and ensure regulatory compliance with NERC and RTO changes. Strong writing and presentation skills are essential.