Operations Support Specialist, Senior

ITC Holdings Corp; Novi (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Benefits package

Job summary

ITC Holdings Corp. is seeking a Policies & Procedures Specialist to manage the document control framework, ensuring accurate policy publications and stakeholder access via SharePoint. You will support reporting, audits, and program improvements in a hybrid Novi, MI environment.

You will develop trainings, dashboard reports, and data analytics to enhance operations and ensure regulatory compliance with NERC and RTO changes. Strong writing and presentation skills are essential.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required.
• Minimum five years with a document control system and policy documentation.
• Experience supporting NERC compliance programs, regulatory audits, or utility operations preferred.
• Experience with instructional design methodologies and adult learning principles preferred.
• Experience with document management and workflow systems preferred.
• Ability to analyze data and produce reports, metrics, and dashboards.
• Experience in SharePoint preferred.
• Excellent verbal, written and presentation skills.
• Advanced skills using PowerPoint and MS Office.
• Strong organizational skills and attention to detail.
• Authorized to work in the United States; ITC does not sponsor visas.

Responsibilities

• Identifies and implements new or revised procedures per NERC/RO changes.
• Manages lifecycle of policies, procedures, standards, and docs including workflows.
• Develops, implements and presents stakeholder training for policies and standards.
• Serves as SharePoint administrator and SME for compliance tools.
• Assists with dashboards, reports, metrics and data analytics.
• Identifies, develops and implements process improvements and tools.
• Promotes best practices in the Policies and Procedures program.
• Supports surveys and sponsored events related to the programs.
• Investigates utility needs to support program implementation.
• Performs audit prep activities and ensures evidence of compliance.

Skills

Verbal communication

Written communication

Presentation skills

PowerPoint

MS Office

Data analysis

Dashboards

SharePoint

Independent work

Attention to detail

Education

Bachelor's degree

Tools

SharePoint

Learning Management System

Compliance databases

Job description

Responsible for the management, development and support of the company’s Policies and Procedures framework ensuring standardized, accurate document control as well as verifying all current policies and procedures are available to ITC stakeholders through the SharePoint application. Uses related systems and databases to expedite work related to the Polices and Procedure framework. Aids with department sponsored events for related programs. Assists leadership in identification, review, update and implementation of processes and tools. Supports internal and external reporting and compliance activities related to the operation of the systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identifies and implements new and revisions to existing company procedures in response to North American Electric Reliability Corporation (NERC) standard as well as Regional Transmission Organization (RTO) process changes.
• Manages the lifecycle of policies, procedures, standards, and operational documentation including development, review, approval workflows, publication, stakeholder communication, and periodic review.
• Develops, implements and presents training for stakeholders to support best practices and operationalization of policies and standards necessary to support related programs
• Serves as system administrator and subject matter expert for SharePoint, compliance databases, learning management systems, forms, reporting tools, and related applications.
• Assists with the development of dashboards, reports, metrics, and data analytics supporting Operations programs.
• Identifies, develops, and implements process improvements, workflow enhancements, and supporting tools to improve operational effectiveness and program performance.
• Promotes use of best practices the Policies and Procedures program
• Supports development and roll‑out of program surveys and supports internal outreach activities, trainings, and sponsored events in support of the programs
• Investigates and maintains knowledge of utility and department needs and functions necessary to support program implementation.
• Completes review of the control room compliance related reports for accuracy and completeness.
• Performs audit prep activities including: internal controls, audit readiness, writing RSAW narratives, and identifying/gathering evidence of compliance.

Oversees the annual review of all compliance related policies and procedures on an "as needed" basis; ensures documents are published correctly with respect to formatting, version & standard tracking and free of typographical, spelling and grammatical errors prior to publication

Provide technical writing expertise to support the creation, review, and continuous improvement of organizational policies, procedures, standards, and operational documentation.

REQUIREMENTS

• Bachelor's Degree in Business, Communications, Engineering, Engineering Technology, Instructional Design, or Arts and Sciences or relevant, equivalent experience and/or education is required
• Minimum of five (5) years of experience working with a document control system and maintaining company documentation of policies and procedures from policy development through implementation preferred
• Experience supporting NERC compliance programs, regulatory audits, or utility operations preferred.
• Experience with instructional design methodologies and adult learning principles preferred.
• Experience with document management and workflow systems preferred.
• Experience developing training materials, technical documentation, and compliance evidence packages preferred.
• Ability to analyze data and produce reports, metrics, and dashboards.
• Experience in SharePoint is preferred
• Ability to work independently with minimal guidance
• Excellent verbal, written and presentation skills. Technical writing experience preferred.
• Advanced skills using PowerPoint and working knowledge of other MS Office tools
• Exceptional organizational skills and the ability to work with a high degree of accuracy and attention to detail.
• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

About Us

Make a Power Move - For the Greater Grid: Reliable. Resilient. Ready.

As AI innovation, automation and economic growth reshape the way we live and work, the demand on our power infrastructure is growing fast. At ITC, we’re building the greater grid that’s ready for today’s technology and tomorrow’s possibilities.

Our people bring the power - fueling innovation and strengthening the grid every day. We’re looking for individuals who are ready to make a power move and help us build a greater grid for a more reliable and affordable energy future.

ITC offers industry-leading compensation, benefits and opportunities to channel your energy into solutions. We foster a culture of belonging - where every voice is valued, differences are celebrated and everyone has the opportunity to thrive. Make a power move today.

Job Info

• Job Identification 501158
• Locations 27175 Energy Way, Novi, MI, 48377, US (Hybrid)