Policy & Planning Support Administrator (Hybrid)

Adult Correction; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work option

Public sector benefits

Job summary

The North Carolina Department of Health and Human Services, Department of Health and Human Services, seeks an Administrative Specialist I (S) within the Regulatory Services Section of the DCDEE. You will support policy, planning, and training functions, manage inquiries, organize electronic and paper files, coordinate training logistics, and assist with unit initiatives in a fast-paced environment.

Ideal candidates demonstrate bilingual Spanish/English skills and experience handling high-volume

Qualifications

• Bilingual Spanish and English skills are preferred for diverse public audiences.
• Experience handling high-volume inquiries and multiple channels with accurate tracking.
• Ability to interpret NC Child Care Rules for program compliance and decision support.
• Strong organization skills for filing, data management, and document control.
• Proven ability to collaborate across teams to meet unit needs and improve workflows.

Responsibilities

• Provide customer service to the public and assist unit staff with inquiries.
• Coordinate training-related logistics and maintain related documentation.
• Organize and track unit activities using electronic filing and data management systems.
• Support Program Manager and Supervisor to ensure smooth unit operations.
• Collaborate with multiple teams to ensure coordinated workflow and policy adherence.
• Draft, edit, and format forms and documents to support policy and planning work.
• Manage scheduling and note-taking for unit activities and staff functions.
• Maintain electronic and hard-copy files and ensure secure document management.

Skills

Bilingual Spanish/English

High-volume communication

Policy and regulatory interpretation

Document management

Cross-team collaboration

Job description

The North Carolina Department of Health and Human Services, Department of Health and Human Services, seeks an Administrative Specialist I (S) within the Regulatory Services Section of the DCDEE. You will support policy, planning, and training functions, manage inquiries, organize electronic and paper files, coordinate training logistics, and assist with unit initiatives in a fast-paced environment.

Ideal candidates demonstrate bilingual Spanish/English skills and experience handling high-volume