Policy and Planning Support Specialist

Health & Human Services; North Carolina; Híbrido; USD 39.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work option

Descripción de la vacante

Health & Human Services in North Carolina seeks an Administrative Specialist I (S) to provide customer service and coordinate administrative tasks for the Regulatory Services Section's Policy, Planning, and Training Unit. The role operates in a high‑volume environment, assisting with inquiries, organizing information, and managing electronic filing and documentation workflows.

The position supports the Program Manager and Supervisor to ensure smooth unit operations, collaborating with multiple

Responsabilidades

• Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.
• Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.
• Organize and track unit activities through electronic filing, data management, and documentation systems.
• Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.
• Collaborate with multiple teams to meet section and unit needs and promote coordinated workflow.
• Draft, edit, and format forms and documents to support policy and planning activities.
• Manage scheduling, meeting coordination, and note‑taking for unit activities and staff functions.
• Maintain electronic and hard‑copy files to support accurate information management and retrieval.
• Exercise judgment and discretion when handling information and supporting unit tasks.
• Use Microsoft Word, Excel, PowerPoint, and Adobe Pro to support documentation, communication, and workflow processes.

Conocimientos

Customer service

Training coordination

Data management

Documentation

Scheduling

Herramientas

Microsoft Word

Excel

PowerPoint

Adobe Pro

Descripción del empleo

Agency Dept of Health and Human Services Division Child Development Job Classification Title Administrative Specialist I (S) Position Number 65005278 Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Policy and Planning Support Specialist provides customer service and organizational support to the Regulatory Services Section’s Policy, Planning, and Training Unit within the Division of Child Development and Early Education. The position functions in a high‑volume, fast‑paced environment and supports unit operations through administrative coordination, training activity support, and tracking of unit initiatives. It assists staff by responding to public inquiries, organizing information, and managing electronic filing and documentation workflows. The role also supports tasks assigned by the Program Manager and Supervisor to ensure efficient and consistent unit operations. This position contributes to effective program functioning by maintaining organized processes and facilitating clear communication.

Key Duties

• Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.
• Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.
• Organize and track unit activities through electronic filing, data management, and documentation systems.
• Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.
• Collaborate with multiple teams to meet section and unit needs and promote coordinated workflow.
• Draft, edit, and format forms and documents to support policy and planning activities.
• Manage scheduling, meeting coordination, and note‑taking for unit activities and staff functions.
• Maintain electronic and hard‑copy files to support accurate information management and retrieval.
• Exercise judgment and discretion when handling information and supporting unit tasks.
• Use Microsoft Word, Excel, PowerPoint, and Adobe Pro to support documentation, communication, and workflow processes.

Salary and Recruitment

Salary Grade Range: $39,244.00 - $68,679.00

Recruitment Range: $39,244.00 - $51,110.00

This Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded.

This Position Is Eligible For A Hybrid Work Option.

Ideal Candidate Would Be Bilingual (English & Spanish) But This Is Not A Requirement.

About Child Development and Early Education (CDEE)

The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina.

About Regulatory Services

The Regulatory Services Section monitors and licenses all childcare programs in North Carolina.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website forState Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

Background Check and Preference

Applicants may be subject to a criminal background check.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Contact

If there are any questions about this posting, please contact Talent Acquisition [e-mail].