Policy and Planning Support Specialist

Adult Correction; North Carolina; Hybride; USD 39 000 - 69 000; Plein temps

Avantages offerts par ce poste

Hybrid work option

Public sector benefits

Résumé du poste

The North Carolina Department of Health and Human Services, Department of Health and Human Services, seeks an Administrative Specialist I (S) within the Regulatory Services Section of the DCDEE. You will support policy, planning, and training functions, manage inquiries, organize electronic and paper files, coordinate training logistics, and assist with unit initiatives in a fast-paced environment.

Ideal candidates demonstrate bilingual Spanish/English skills and experience handling high-volume

Qualifications

• Bilingual Spanish and English skills are preferred for diverse public audiences.
• Experience handling high-volume inquiries and multiple channels with accurate tracking.
• Ability to interpret NC Child Care Rules for program compliance and decision support.
• Strong organization skills for filing, data management, and document control.
• Proven ability to collaborate across teams to meet unit needs and improve workflows.

Responsabilités

• Provide customer service to the public and assist unit staff with inquiries.
• Coordinate training-related logistics and maintain related documentation.
• Organize and track unit activities using electronic filing and data management systems.
• Support Program Manager and Supervisor to ensure smooth unit operations.
• Collaborate with multiple teams to ensure coordinated workflow and policy adherence.
• Draft, edit, and format forms and documents to support policy and planning work.
• Manage scheduling and note-taking for unit activities and staff functions.
• Maintain electronic and hard-copy files and ensure secure document management.

Connaissances

Bilingual Spanish/English

High-volume communication

Policy and regulatory interpretation

Document management

Cross-team collaboration

Description du poste

Agency Dept of Health and Human Services Division Child Development

Job Classification Title Administrative Specialist I (S)

Position Number 65005278

Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Policy and Planning Support Specialist provides customer service and organizational support to the Regulatory Services Section's Policy, Planning, and Training Unit within the Division of Child Development and Early Education. The position functions in a high‑volume, fast‑paced environment and supports unit operations through administrative coordination, training activity support, and tracking of unit initiatives. It assists staff by responding to public inquiries, organizing information, and managing electronic filing and documentation workflows.

The role also supports tasks assigned by the Program Manager and Supervisor to ensure efficient and consistent unit operations. This position contributes to effective program functioning by maintaining organized processes and facilitating clear communication.

Key Duties Include:

• Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.
• Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.
• Organize and track unit activities through electronic filing, data management, and documentation systems.
• Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.
• Collaborate with multiple teams to meet section and unit needs and promote coordinated workflow.
• Draft, edit, and format forms and documents to support policy and planning activities.
• Manage scheduling, meeting coordination, and note‑taking for unit activities and staff functions.
• Maintain electronic and hard‑copy files to support accurate information management and retrieval.
• Exercise judgment and discretion when handling information and supporting unit tasks.
• Use Microsoft Word, Excel, PowerPoint, and Adobe Pro to support documentation, communication, and workflow processes.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $39,244.00 - $68,679.00

Recruitment Range: $39,244.00 - $51,110.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience interpreting and applying NC Child Care Rules to support program compliance, case review activities, or decision‑making processes.
• Demonstrated success managing high‑volume communication channels, including multiple phone lines and shared email inboxes, while maintaining accurate tracking and timely responses.
• Bilingual proficiency in Spanish and English with experience translating written and verbal information for diverse audiences in a professional setting.
• Proven track record of streamlining workflows by developing process improvements and building tracking tools that enhance planning, organization, and operational efficiency.
• Experience organizing, maintaining, and retrieving both electronic and hard‑copy files through consistent filing practices, version control, and secure document management procedures.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded

This Position Is Eligible For A Hybrid Work Option

Ideal Candidate Would Be Bilingual (English & Spanish) But This Is Not A Requirement

About Child Development and Early Education (CDEE):

The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina.

About Regulatory Services:

The Regulatory Services Section monitors and licenses all childcare programs in North Carolina.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

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