Policy & Planning Coordinator — Hybrid & Bilingual

State of North Carolina - Health & Human Services; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Job summary

The Policy and Planning Support Specialist works within the Regulatory Services Section’s Policy, Planning, and Training Unit to provide administrative coordination, training support, and documentation workflow management. You will respond to public inquiries, organize information, and support unit initiatives in a fast-paced environment.

Ideal candidates have bilingual Spanish-English abilities, experience handling high-volume communications, and a strong track record of streamlining workflows.

Qualifications

• High school diploma or GED and two years of related administrative experience.
• Equivalent combination of education and experience.
• Bilingual proficiency in Spanish and English preferred.

Responsibilities

• Provide customer service to the public and assist unit staff with inquiries.
• Coordinate training activities and maintain related documentation.
• Organize and track unit activities via electronic filing and data management.
• Draft, edit, and format forms to support policy work.
• Manage scheduling, meeting notes, and staff functions.
• Maintain both electronic and hard-copy files with version control.

Skills

Bilingual (Spanish)

Customer service

Multi-channel communication

High-volume workflow

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Adobe Pro

Job description

The Policy and Planning Support Specialist works within the Regulatory Services Section’s Policy, Planning, and Training Unit to provide administrative coordination, training support, and documentation workflow management. You will respond to public inquiries, organize information, and support unit initiatives in a fast-paced environment.

Ideal candidates have bilingual Spanish-English abilities, experience handling high-volume communications, and a strong track record of streamlining workflows.