Policy & Planning Admin Specialist | Hybrid & Training Support

Health & Human Services; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Health & Human Services in North Carolina seeks an Administrative Specialist I (S) to provide customer service and coordinate administrative tasks for the Regulatory Services Section's Policy, Planning, and Training Unit. The role operates in a high‑volume environment, assisting with inquiries, organizing information, and managing electronic filing and documentation workflows.

The position supports the Program Manager and Supervisor to ensure smooth unit operations, collaborating with multiple

Responsibilities

• Provide customer service to the public and assist unit staff in responding to inquiries related to the Regulatory Services Section.
• Support training activities by coordinating logistics, assisting with materials, and maintaining related documentation.
• Organize and track unit activities through electronic filing, data management, and documentation systems.
• Coordinate tasks assigned by the Program Manager and Supervisor to maintain smooth unit operations.
• Collaborate with multiple teams to meet section and unit needs and promote coordinated workflow.
• Draft, edit, and format forms and documents to support policy and planning activities.
• Manage scheduling, meeting coordination, and note‑taking for unit activities and staff functions.
• Maintain electronic and hard‑copy files to support accurate information management and retrieval.
• Exercise judgment and discretion when handling information and supporting unit tasks.
• Use Microsoft Word, Excel, PowerPoint, and Adobe Pro to support documentation, communication, and workflow processes.

Skills

Customer service

Training coordination

Data management

Documentation

Scheduling

Tools

Microsoft Word

Excel

PowerPoint

Adobe Pro

Job description

Health & Human Services in North Carolina seeks an Administrative Specialist I (S) to provide customer service and coordinate administrative tasks for the Regulatory Services Section's Policy, Planning, and Training Unit. The role operates in a high‑volume environment, assisting with inquiries, organizing information, and managing electronic filing and documentation workflows.

The position supports the Program Manager and Supervisor to ensure smooth unit operations, collaborating with multiple