Policy Operations Specialist: Streamline Insurance Servicing

Jobtailor; Arizona; On-site; USD 54,000 - 78,000; Full time

Job summary

Jobtailor is seeking an Insurance Servicing Operations Specialist in Arizona to manage policy issuance, endorsements, cancellations, renewals, and related servicing requests. You will deliver timely, high-quality communication and build trusted relationships with brokers and clients.

In this fast-paced role, you will identify workflow optimizations, document processes for scale, and collaborate with internal teams to ensure compliance and alignment with client outcomes within regulated

Qualifications

• 2+ years of experience in a fast-paced, customer-service oriented operational environment.
• 1+ year of experience in an insurance-related servicing, policy administration, or operations role
• Strong organizational and execution skills, with the ability to manage high volumes of servicing requests
• Excellent communication, follow-through, and stakeholder management skills
• Comfort working in ambiguity while maintaining composure in complex or regulated environments
• Detail-oriented mindset with a focus on accuracy, compliance, and client experience

Responsibilities

• Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance
• Deliver timely, high-quality communication and resolution of servicing requests
• Build trusted relationships with brokers and clients
• Identify opportunities to streamline workflows and enhance servicing efficiency
• Document processes to support scalable team execution
• Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes

Skills

Communication skills

Organizational skills

Stakeholder management

Detail-oriented

Adaptability

Problem solving

Tools

Policy Issuance

Servicing Requests Management

Workflow Streamlining

Process Documentation

Compliance Standards

Job description

Jobtailor is seeking an Insurance Servicing Operations Specialist in Arizona to manage policy issuance, endorsements, cancellations, renewals, and related servicing requests. You will deliver timely, high-quality communication and build trusted relationships with brokers and clients.

In this fast-paced role, you will identify workflow optimizations, document processes for scale, and collaborate with internal teams to ensure compliance and alignment with client outcomes within regulated