Policy Operations & AI Quality Specialist

Mercor; San Francisco (CA); Remote; USD 96,000 - 124,000; Full time

Job summary

Mercor, partnering with a leading AI lab, is hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing scenarios and evaluate model outputs against established standards.

We welcome professionals with policy issuance, endorsements, billing, renewals, and servicing experience who can translate requirements into precise operational steps and maintain high attention to detail. Role starts immediately, with rolling reviews.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Can translate policy and procedural requirements into precise operational steps.
• Demonstrate excellent written communication, process discipline, and high attention to detail.
• Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration

Underwriting operations

Insurance servicing

Quality assurance

Written communication

Tools

Policy administration systems

Workflow queues

Job description

Mercor, partnering with a leading AI lab, is hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing scenarios and evaluate model outputs against established standards.

We welcome professionals with policy issuance, endorsements, billing, renewals, and servicing experience who can translate requirements into precise operational steps and maintain high attention to detail. Role starts immediately, with rolling reviews.