Insurance Ops Lead for AI Training & Quality

Mercor; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Mercor is partnering with a leading AI lab to design policy administration and servicing scenarios that rigorously test insurer workflows. The role focuses on shaping how AI reasons about the policy lifecycle while ensuring accuracy and adherence to service standards.

As Policy Administration and Insurance Operations Manager, you will draft processing instructions, review transactions, and provide actionable feedback to improve model performance across policy issuance, servicing, and renewals.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the policy lifecycle from intake to record retention.
• Hands-on experience with policy administration systems and workflow queues.
• Translate policy requirements into precise operational steps.
• Excellent written communication and high attention to detail.
• Differentiate administrative execution from underwriting, claims, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and quality checks.
• Write golden reference responses for experienced insurance-operations quality.
• Grade AI-generated responses against rubrics for procedural accuracy and service standards.
• Identify incorrect dates, missing documentation, and improper transaction handling.
• Provide written feedback to improve model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration experience

Insurance operations

Quality assurance

Written communication

Tools

Policy administration systems

Workflow queues

Transaction controls

Job description

Mercor is partnering with a leading AI lab to design policy administration and servicing scenarios that rigorously test insurer workflows. The role focuses on shaping how AI reasons about the policy lifecycle while ensuring accuracy and adherence to service standards.

As Policy Administration and Insurance Operations Manager, you will draft processing instructions, review transactions, and provide actionable feedback to improve model performance across policy issuance, servicing, and renewals.