Policy Operations Specialist — Lifecycle & QA

Mercor; New York (NY); Remote; USD 70,000 - 110,000; Part time

Job summary

Mercor partners with a leading AI lab to design realistic policy-processing scenarios and evaluate AI outputs against established operational standards.

You will translate policy procedures into precise operational steps, participate in onboarding sessions, and provide written feedback to improve model behavior. This role starts immediately and supports flexible hours for strong performers.

Qualifications

• 2+ years in policy administration, underwriting operations, or policy servicing.
• Understand lifecycle from intake to renewal and retention.
• Hands-on with policy administration systems, queues, controls, or QA.
• Translate policy requirements into precise operational steps.
• Excellent written communication, process discipline, and detail.
• Distinguish administrative execution from underwriting/claims decisions.

Responsibilities

• Design policy-processing scenarios across intake, issuance, endorsements, billing, and renewals.
• Create processing instructions, reviews, exception-handling plans, and quality checks.
• Write reference responses at experienced operations quality level.
• Grade AI-generated replies against rubrics for accuracy and compliance.
• Identify incorrect dates, missing docs, and misaligned processing vs underwriting.
• Provide feedback to research teams to improve model behavior.
• Participate in onboarding and calibration sessions.

Skills

Policy administration

Underwriting operations

Quality assurance

Documentation

Process mapping

Attention to detail

Tools

Policy systems

Workflow queues

Quality controls

Job description

Mercor partners with a leading AI lab to design realistic policy-processing scenarios and evaluate AI outputs against established operational standards.

You will translate policy procedures into precise operational steps, participate in onboarding sessions, and provide written feedback to improve model behavior. This role starts immediately and supports flexible hours for strong performers.