AI-Driven Insurance Operations Lead

Obsidian; Houston (TX); On-site; USD 65,000 - 105,000; Part time

Job summary

Mercor is seeking Policy Administration and Insurance Operations Managers to design policy-processing scenarios and evaluate AI outputs against service standards. You will craft processing instructions, reviews, and quality checks, then grade AI responses for accuracy and completeness.

Role emphasizes translating requirements into precise steps, thorough documentation, and strong written communication. Rolling applications; role starts immediately with ongoing onboarding sessions.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understanding of the policy lifecycle from intake to record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or QA processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.

Responsibilities

• Design realistic scenarios for application intake, binding, issuance, endorsements, billing, renewals, cancellations, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and quality checks.
• Write reference responses at an experienced insurance-operations quality level.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and service-standard adherence.
• Provide written feedback to the research team to improve model behavior.

Skills

Policy administration

Insurance operations

Quality assurance

Written communication

Tools

Policy administration systems

Job description

Mercor is seeking Policy Administration and Insurance Operations Managers to design policy-processing scenarios and evaluate AI outputs against service standards. You will craft processing instructions, reviews, and quality checks, then grade AI responses for accuracy and completeness.

Role emphasizes translating requirements into precise steps, thorough documentation, and strong written communication. Rolling applications; role starts immediately with ongoing onboarding sessions.