Policy Operations Lead for AI-Driven Insurance

Mercor; New York (NY); On-site; USD 42,000 - 64,000; Part time

Job summary

Mercor is partnering with a leading AI lab to train frontier models on insurance reasoning data. We seek Policy Administration and Insurance Operations Managers to design policy-processing scenarios and evaluate model outputs against standards.

You will craft processing instructions, conduct quality checks, and provide feedback to improve AI behavior. The role emphasizes hands-on policy administration experience, strong written communication, and meticulous process discipline, with a flexible

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
• Excellent written communication and high attention to detail
• Ability to translate policy and procedural requirements into precise operational steps

Responsibilities

• Design realistic scenarios for application intake, binding, issuance, endorsements, billing, audits, renewals, cancellations, reinstatements, and document delivery
• Create processing instructions, transaction reviews, exception-handling plans, service communications, and quality checks
• Write gold standard reference responses for insurance-operations quality
• Grade AI-generated responses against rubrics for procedural accuracy and completeness
• Identify incorrect dates, missing documentation, improper handling, and confusion between processing and underwriting decisions
• Provide written feedback to help improve model behavior
• Participate in onboarding hours and calibration sessions

Skills

Policy administration

Written communication

Process discipline

Attention to detail

Tools

Policy administration systems

Job description

Mercor is partnering with a leading AI lab to train frontier models on insurance reasoning data. We seek Policy Administration and Insurance Operations Managers to design policy-processing scenarios and evaluate model outputs against standards.

You will craft processing instructions, conduct quality checks, and provide feedback to improve AI behavior. The role emphasizes hands-on policy administration experience, strong written communication, and meticulous process discipline, with a flexible