Insurance Operations Manager - Expert

Obsidian; New York (NY); On-site; USD 60,000 - 90,000; Part time

Job summary

Obsidian is seeking a Policy Administration & Insurance Operations Manager in New York to design realistic policy-serving scenarios and evaluate AI outputs against service standards. You will craft processing instructions, transactional reviews, and quality checks to ensure accurate policy handling.

The role emphasizes translating policy requirements into precise operational steps, strict attention to detail, and strong written communication.

Qualifications

• 2+ years of professional experience in policy administration or related insurance servicing roles.
• Understand the policy lifecycle from intake to record retention.
• Hands-on experience with policy administration systems and QA processes.
• Ability to translate policy requirements into precise operational steps.
• Excellent written communication and attention to detail.
• Ability to distinguish administrative execution from underwriting decisions.

Responsibilities

• Design realistic scenarios covering application intake, binding, issuance, endorsements, billing, renewals, cancellations, and document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and quality checks.
• Write 'golden' reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against rubrics for procedural accuracy and adherence to standards.
• Identify incorrect dates, missing documentation, improper transaction handling, and policy-processing vs underwriting distinctions.
• Provide written feedback to the research team to improve model behavior.
• Participate in onboarding office hours and calibration sessions.

Skills

Policy administration

Insurance servicing

Operational discipline

Written communication

Tools

Policy administration systems

Job description

About the Role

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.

What You’ll Do

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
• Write "golden" reference responses at experienced insurance-operations quality
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

You’re a Good Fit If You

• Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
• Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
• Can translate policy and procedural requirements into precise operational steps
• Demonstrate excellent written communication, process discipline, and high attention to detail
• Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions

Bonus Qualifications

• Experience across multiple P&C lines or insurance platforms
• Billing, premium audit, producer licensing, or forms-management experience
• Experience implementing or testing a policy administration system
• Lean, Six Sigma, project-management, or operations credential
• Experience leading service teams or establishing operational controls

Role Highlights

• Minimum 20 hours per week (ideally 40+)
• Role starts immediately, applications reviewed on a rolling basis