Policy Administration Specialist - Remote

Mercor; New York (NY); Remote; USD 70,000 - 110,000; Part time

Job summary

Mercor partners with a leading AI lab to design realistic policy-processing scenarios and evaluate AI outputs against established operational standards.

You will translate policy procedures into precise operational steps, participate in onboarding sessions, and provide written feedback to improve model behavior. This role starts immediately and supports flexible hours for strong performers.

Qualifications

• 2+ years in policy administration, underwriting operations, or policy servicing.
• Understand lifecycle from intake to renewal and retention.
• Hands-on with policy administration systems, queues, controls, or QA.
• Translate policy requirements into precise operational steps.
• Excellent written communication, process discipline, and detail.
• Distinguish administrative execution from underwriting/claims decisions.

Responsibilities

• Design policy-processing scenarios across intake, issuance, endorsements, billing, and renewals.
• Create processing instructions, reviews, exception-handling plans, and quality checks.
• Write reference responses at experienced operations quality level.
• Grade AI-generated replies against rubrics for accuracy and compliance.
• Identify incorrect dates, missing docs, and misaligned processing vs underwriting.
• Provide feedback to research teams to improve model behavior.
• Participate in onboarding and calibration sessions.

Skills

Policy administration

Underwriting operations

Quality assurance

Documentation

Process mapping

Attention to detail

Tools

Policy systems

Workflow queues

Quality controls

Job description

About the Role

Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.

We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.

What You'll Do

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
• Write "golden" reference responses at experienced insurance-operations quality
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

You're a Good Fit If You

• Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
• Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
• Can translate policy and procedural requirements into precise operational steps
• Demonstrate excellent written communication, process discipline, and high attention to detail
• Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions

Bonus Qualifications

• Experience across multiple P&C lines or insurance platforms
• Billing, premium audit, producer licensing, or forms-management experience
• Experience implementing or testing a policy administration system
• Lean, Six Sigma, project-management, or operations credential
• Experience leading service teams or establishing operational controls

Role Highlights

• Minimum 20 hours per week (ideally 40+)
• Role starts immediately, applications reviewed on a rolling basis