Insurance Policy Operations Lead

Dorado; United States; Remote; USD 96,000 - 138,000; Part time

Job summary

Mercor, in partnership with a leading AI lab, is hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing scenarios, evaluate outputs, and help shape how AI reasons about the policy lifecycle.

Ideal candidates have 2+ years in policy administration or servicing, hands-on experience with policy systems, and strong written communication with excellent attention to detail.

Qualifications

• 2+ years of professional experience in policy administration or underwriting operations.
• Understand policy lifecycle from intake to renewal and record retention.
• Hands-on experience with policy administration systems and workflow queues.
• Strong written communication and meticulous attention to detail.

Responsibilities

• Design realistic policy-processing scenarios across intake, binding, issuance, endorsements, billing, renewals, and cancellations.
• Create processing instructions, reviews, and quality checks.
• Write reference responses and grade AI outputs against rubrics.
• Provide feedback to the research team to improve model behavior.
• Participate in onboarding hours and calibration sessions.

Skills

Policy administration

Underwriting operations

Insurance servicing

Quality assurance

Written communication

Attention to detail

Tools

Policy administration systems

Workflow queues

Transaction controls

Quality assurance processes

Job description

Mercor, in partnership with a leading AI lab, is hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing scenarios, evaluate outputs, and help shape how AI reasons about the policy lifecycle.

Ideal candidates have 2+ years in policy administration or servicing, hands-on experience with policy systems, and strong written communication with excellent attention to detail.