Policy Mail & Data Specialist

Globe Life; Broadview Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Parental leave

Education reimbursement eligibility

Job summary

Globe Life is seeking a Mail Clerk Specialist to support policyholder services by processing returned mail, handling mailroom duties, reviewing policies, and assisting with general office tasks on site in Broadview Heights, Ohio.

The role requires a High School Diploma or equivalent and 1-2 years of related experience, with strong data entry and MS Office skills. Prior customer service or insurance operations experience is preferred, and confidentiality is essential.

Qualifications

• High School Diploma or equivalent is required.
• 1-2 years of experience in customer service, insurance operations, or a related administrative role preferred.
• Strong data entry skills with high accuracy required.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) desired.

Responsibilities

• Receive, sort, scan and process all returned mail in accordance with department procedures.
• Research and resolve returned mail by locating updated policyholder contact information.
• Investigate and research returned checks and coordinate resolution with appropriate teams.
• Utilize internal and external resources to locate and verify current policyholder addresses.
• Perform policy review verification to ensure policy data integrity.
• Complete assigned projects in the planned timeframe.
• Maintain confidentiality of all policyholder information.

Skills

Data entry

Problem solving

Organization

Multi-tasking

MS Office

Phone experience

Education

High School Diploma or equivalent

Experience in customer service/insurance operations

Job description

Globe Life is seeking a Mail Clerk Specialist to support policyholder services by processing returned mail, handling mailroom duties, reviewing policies, and assisting with general office tasks on site in Broadview Heights, Ohio.

The role requires a High School Diploma or equivalent and 1-2 years of related experience, with strong data entry and MS Office skills. Prior customer service or insurance operations experience is preferred, and confidentiality is essential.