Mail Clerk Specialist (Onsite)

Globe Life; Broadview Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Parental leave

Education reimbursement eligibility

Job summary

Globe Life is seeking a Mail Clerk Specialist to support policyholder services by processing returned mail, handling mailroom duties, reviewing policies, and assisting with general office tasks on site in Broadview Heights, Ohio.

The role requires a High School Diploma or equivalent and 1-2 years of related experience, with strong data entry and MS Office skills. Prior customer service or insurance operations experience is preferred, and confidentiality is essential.

Qualifications

• High School Diploma or equivalent is required.
• 1-2 years of experience in customer service, insurance operations, or a related administrative role preferred.
• Strong data entry skills with high accuracy required.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) desired.

Responsibilities

• Receive, sort, scan and process all returned mail in accordance with department procedures.
• Research and resolve returned mail by locating updated policyholder contact information.
• Investigate and research returned checks and coordinate resolution with appropriate teams.
• Utilize internal and external resources to locate and verify current policyholder addresses.
• Perform policy review verification to ensure policy data integrity.
• Complete assigned projects in the planned timeframe.
• Maintain confidentiality of all policyholder information.

Skills

Data entry

Problem solving

Organization

Multi-tasking

MS Office

Phone experience

Education

High School Diploma or equivalent

Experience in customer service/insurance operations

Job description

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.Role Overview:Could you be our next Mail Clerk Specialist? Globe Life is looking for a Mail Clerk Specialist to join the team!This role is responsible for supporting policyholder services through accurate processing of return mail, mailroom duties, policy review, and general office assistance.This is an on-site position located in Broadview Heights, Ohio.What You Will Do:Receive, sort, scan and process all returned mail in accordance with department procedures.Research and resolve returned mail by locating updated policyholder contact information.Investigate and research returned checks and coordinate resolution with appropriate teams.Utilize internal and external resources to locate and verify current policyholder addresses.Perform policy review verification to ensure policy data integrity.Complete assigned projects in the planned timeframe.Maintain confidentiality of all policyholder information.What You Can Bring:High School Diploma or Equivalent.Minimum of 1-2 years of experience in customer service, insurance operations, or a related administrative role.Medical terminology/medical office background a plus.Strong data entry skills with a high degree of accuracy.Strong problem-solving and organizational skills.Ability to handle multiple tasks with deadlines.Proficiency in Microsoft Office Suite (Excel, Outlook, and Word).Previous phone experience desired.Ability to handle various types of phone calls in a professional manner.Applicable To All Employees of Globe Life Family of Companies:Reliable and predictable attendance of your assigned shift.Ability to work full time and/or part time based on the position specifications.How Globe Life Will Support You:Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:Competitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.Benefits:* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insurance