Policy Integrity Specialist, Personal Lines

Jewelers-Mutual-Group; Neenah (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Compensation & Benefits

Collaborative Culture

Community & Giving

Great Place to Work Certified

Job summary

Jewelers Mutual Group in Wisconsin is seeking a Personal Lines Policy Specialist to review data and correspondence for new submissions and existing policies, ensuring accuracy and completeness. The role processes changes per company procedures and emphasizes quality, timeliness, and reliability in policy handling.

Responsibilities include analyzing work through multiple channels, confirming information, eliminating data errors, and communicating with policyholders and jewelers via omnichannel

Qualifications

• High school diploma or GED
• Proficiency in Microsoft suite applications including Word, Excel, Outlook, and PowerPoint.
• 3 months to 1 year of customer service experience
• Property/casualty insurance background and jewelry industry experience

Responsibilities

• Reviews and analyzes work related to Personal Lines policies through various channels that includes USPS, e-mail, fax, Lockbox exceptions, and others.
• Verifies policyholder information is complete and criteria are met for processing.
• Compares manual-entry and pre-filled data with source documents to eliminate errors.
• Correspond with policyholders and/or jewelers via omnichannel (telephone, email, chat and SMS) to obtain information or inform them of policy status or changes.
• Utilize the Truepic photo verification platform when requesting additional information from policyholders.
• Staying updated with knowledge of all required policies and procedures, systems, and services.
• Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and coworkers.
• Embraces change, leads by example, maintains a positive work environment and ongoing learning culture.
• Report to work at scheduled time with reliable and predictable attendance.
• Supports and lives out our Core Values.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Jewelers Mutual Group in Wisconsin is seeking a Personal Lines Policy Specialist to review data and correspondence for new submissions and existing policies, ensuring accuracy and completeness. The role processes changes per company procedures and emphasizes quality, timeliness, and reliability in policy handling.

Responsibilities include analyzing work through multiple channels, confirming information, eliminating data errors, and communicating with policyholders and jewelers via omnichannel