Policy Specialist

Jewelers Mutual; Neenah (WI); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive Compensation & Benefits

Collaborative Culture

Community & Giving

Great Place to Work Certified

Job summary

Jewelers Mutual is seeking a Personal Lines Policy Specialist in Wisconsin to review and process submissions and policy updates, ensuring data accuracy and timeliness. You will communicate with policyholders and jewelers across multiple channels and use verification tools to confirm information.

The role requires a high school diploma, proficiency with Microsoft Office, and 3 months to 1 year of customer service experience, with preference for the jewelry insurance domain.

Qualifications

• High school diploma or GED is required.
• Proficiency in Microsoft suite applications including Word, Excel, Outlook, and PowerPoint.
• 3 months to 1 year of customer service experience preferred.
• Property/casualty insurance background and jewelry industry experience preferred.

Responsibilities

• Reviews and analyzes work related to Personal Lines policies through various channels (USPS, e-mail, fax, Lockbox).
• Verifies policyholder information is complete and meets processing criteria.
• Compares manual-entry and pre-filled data with source documents to avoid errors.
• Correspond with policyholders and jewelers via omnichannel (phone, email, chat, SMS) to obtain information or inform on policy status or changes.
• Utilize Truepic photo verification platform when requesting additional information from policyholders.
• Stay updated with all required policies, procedures, systems, and services.
• Maintain accuracy and quality to support ongoing customer relationships.

Skills

Customer service

Education

High school diploma or GED

Tools

Word

Excel

Outlook

PowerPoint

Job description

Summary:

Our Personal Lines Policy Specialist reviews data and correspondence for new submissions and existing policies by verifying information is accurate and complete. Processes changes and updates to the policy according to company policies and procedures. Consistently meets expectations for quality, accuracy, and timeliness.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you’ll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

• Reviews and analyzes work related to Personal Lines policies through various channels that includes USPS, e-mail, fax, Lockbox exceptions, and others.
• Verifies policyholder information is complete and criteria are met for processing.
• Compares manual-entry and pre-filled data with source documents to eliminate errors.
• Correspond with policyholders and/or jewelers via omnichannel (telephone, email, chat and SMS) to obtain information or inform them of policy status or changes.
• Utilize the Truepic photo verification platform when requesting additional information from policyholders.
• Staying updated with knowledge of all required policies and procedures, systems, and services.
• Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and coworkers.
• Embraces change, leads by example, maintains a positive work environment and ongoing learning culture.
• Report to work at scheduled time with reliable and predictable attendance.
• Supports and lives out our Core Values.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

Minimum Qualifications

• High school diploma or GED
• Proficiency in Microsoft suite applications including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• 3 months to 1 year of customer service experience
• Property/casualty insurance background and jewelry industry experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [e-mail].

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.