Customer Care Specialist - Jewelry Insurance

Jewelers Mutual Group; Neenah (WI); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation & benefits

Performance bonuses

Generous paid time off

401(k) matching and company retirement

Resumo da oferta

Jewelers Mutual Group is seeking a Customer Care Representative in Wisconsin to respond to policyholders, prospects, and coworkers across multiple channels. The role emphasizes strong jewelry knowledge, excellent service, and timely claim handling.

Anticipated start date is Nov 9, 2026. Training hours and schedule align with regional business needs, with opportunities for additional project work and career growth.

Qualificações

• High school diploma or GED required.
• Proficiency in Microsoft Office and Outlook.
• Typing proficiency and ability to navigate multiple systems and screens efficiently.

Responsabilidades

• Provide excellent customer service with deep knowledge of Jewelers Mutual and its products.
• Respond to omnichannel requests from customers, jewelers, and agents.
• Assist customers, jewelers, and agents with inquiries, updates, and claim filing with timely resolutions.
• Listen actively to identify customer needs and aim for first-call resolution.
• Use dual screens and multiple programs efficiently to access information.
• Maintain consistency with customer service performance metrics and goals.
• Opportunity for additional project work and ongoing professional growth.

Conhecimentos

Typing

Multitasking

Customer service

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Outlook

Descrição da oferta de emprego

Jewelers Mutual Group is seeking a Customer Care Representative in Wisconsin to respond to policyholders, prospects, and coworkers across multiple channels. The role emphasizes strong jewelry knowledge, excellent service, and timely claim handling.

Anticipated start date is Nov 9, 2026. Training hours and schedule align with regional business needs, with opportunities for additional project work and career growth.