Policy Enforcement & Insights Analyst, E-commerce

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 96,000 - 217,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking an Insights Analyst to drive analytics for the Governance team. You will transform raw data into reports that inform policy updates and roadmaps, conducting deep-dive content reviews across creator, seller, product content, and IP policy domains.

The role requires a detective mindset, strong writing, and the ability to tell a data story; you will produce recurring insights reports and collaborate with cross-functional partners in a fast-paced, in-person

Qualifications

• 1+ years of experience in E-commerce investigations, Trust & Safety, Risk Management, or specialized Data Analysis.

Responsibilities

• Content Deep-dives: Execute complex, deep-dive reviews of creator, seller, and product content, applying a nuanced understanding of Governance policies to identify subtle risk patterns and gaps.
• Trend Reporting: Draft recurring insights reports to connect raw data to business priorities, providing actionable summaries for the Strategic Program Managers.
• Root-Cause Investigation: Conduct forensic-level analysis on sensitive escalations and customer complaints to identify the underlying policy gaps or operational friction points.
• Process Feedback & SOP Iteration: Continuously refine audit methodologies and Standard Operating Procedures (SOPs), ensuring our review tools stay ahead of evolving bad-actor behaviors.
• Cross-Functional Signaling: Proactively flag emerging risks and violative trends to the Strategic Program Managers, providing evidence to inform process improvements.
• Domain Support & Special Projects: Execute deep-dive metric investigations to identify the drivers behind fluctuations in KPIs

Skills

E-commerce investigations

Trust & Safety

Risk Management

Data Analysis

Tools

Excel

SQL

Job description

TikTok USDS Joint Venture LLC is seeking an Insights Analyst to drive analytics for the Governance team. You will transform raw data into reports that inform policy updates and roadmaps, conducting deep-dive content reviews across creator, seller, product content, and IP policy domains.

The role requires a detective mindset, strong writing, and the ability to tell a data story; you will produce recurring insights reports and collaborate with cross-functional partners in a fast-paced, in-person