Polar Express Retail Host — Seasonal On-Train

Rail Events Productions; New Orleans (LA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

End of season bonus potential

Job summary

Rail Events Productions in New Orleans is seeking a Retail Agent to support THE POLAR EXPRESS Train Ride retail operations. You will greet guests, assist with purchases, and maintain an engaging store space that reflects the immersive experience.

The role emphasizes delivering outstanding guest service, accurate transactions, and strong teamwork in a dynamic, evening- and weekend-heavy event setting aboard a moving train.

Qualifications

• Previous experience in retail sales or customer service is preferred.
• Strong collaborator with an elevated level of reliability, organization and accountability.
• Effective communication skills with the ability to engage confidently with guests and team members.
• Proven commitment to delivering exceptional guest focused service and creating memorable experiences.
• Cash handling experience a plus.
• Basic computer proficiency: familiarity with point-of-sale (POS) systems is a plus.
• Possess a friendly, well-spoken manner in personal communications.

Responsibilities

• Greet guests as they enter the retail space, offering a warm, welcoming presence while assisting with questions, purchases, and overall service needs
• Maintain a clean, organized, and visually appealing store environment that reflects the immersive experience
• Serve as a knowledgeable point of contact for guests seeking information about merchandise or the event
• Support merchandising efforts, including product displays, restocking, and ensuring all retail locations are properly re-stocked
• Learn and operate the point-of-sale (POS) system to process transactions accurately and efficiently
• Collaborate with the full event team to foster a positive, engaging, and enjoyable atmosphere for both guests and staff
• Assist with daily opening procedures, as well as closing tasks to reset and prepare for the next event day
• Additional duties as needed

Skills

Retail / Customer Service

Reliability & Organization

Effective Communication

Guest-focused Service

Cash Handling

POS Familiarity

Friendly Demeanor

Tools

POS System

Job description

Rail Events Productions in New Orleans is seeking a Retail Agent to support THE POLAR EXPRESS Train Ride retail operations. You will greet guests, assist with purchases, and maintain an engaging store space that reflects the immersive experience.

The role emphasizes delivering outstanding guest service, accurate transactions, and strong teamwork in a dynamic, evening- and weekend-heavy event setting aboard a moving train.