Polar Express On-Train Retail Associate

Playbill, Inc.; New Orleans (LA); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

End of season bonus

Theater industry exposure

Job summary

Rail Events Productions is seeking a Retail Agent for the Polar Express Train Ride in New Orleans. You will work with Front of House and Retail staff to greet guests, process transactions, and maintain an engaging retail space on a moving train.

The role emphasizes guest-focused service, reliability, and collaboration with the event team. This seasonal, non-exempt position is onsite in New Orleans with potential for an end-of-season bonus and ticket perks.

Qualifications

• Retail or customer service experience preferred.
• Reliable, organized, and accountable.
• Effective communication with guests and team members.
• Commitment to delivering guest-focused service.
• Cash handling experience is a plus.
• Basic computer proficiency; POS familiarity is a plus.
• Friendly, well-spoken manner in person.

Responsibilities

• Greet guests as they enter the retail space, assisting with questions and purchases.
• Maintain a clean, organized store environment reflecting the immersive experience.
• Serve as a knowledgeable contact for merchandise or event information.
• Support merchandising including displays, restocking, and re-stock readiness.
• Learn and operate the POS system to process transactions accurately.
• Collaborate with the event team to create a welcoming, engaging atmosphere.
• Assist with opening and closing procedures for each event day.
• Additional duties as needed.

Skills

Retail experience

Customer service

Cash handling

POS experience

Tools

POS system

Job description

Rail Events Productions is seeking a Retail Agent for the Polar Express Train Ride in New Orleans. You will work with Front of House and Retail staff to greet guests, process transactions, and maintain an engaging retail space on a moving train.

The role emphasizes guest-focused service, reliability, and collaboration with the event team. This seasonal, non-exempt position is onsite in New Orleans with potential for an end-of-season bonus and ticket perks.