REP Retail Agent THE POLAR EXPRESS Train Ride NOLA

Rail Events Productions; New Orleans (LA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

End of season bonus potential

Job summary

Rail Events Productions in New Orleans is seeking a Retail Agent to support THE POLAR EXPRESS Train Ride retail operations. You will greet guests, assist with purchases, and maintain an engaging store space that reflects the immersive experience.

The role emphasizes delivering outstanding guest service, accurate transactions, and strong teamwork in a dynamic, evening- and weekend-heavy event setting aboard a moving train.

Qualifications

• Previous experience in retail sales or customer service is preferred.
• Strong collaborator with an elevated level of reliability, organization and accountability.
• Effective communication skills with the ability to engage confidently with guests and team members.
• Proven commitment to delivering exceptional guest focused service and creating memorable experiences.
• Cash handling experience a plus.
• Basic computer proficiency: familiarity with point-of-sale (POS) systems is a plus.
• Possess a friendly, well-spoken manner in personal communications.

Responsibilities

• Greet guests as they enter the retail space, offering a warm, welcoming presence while assisting with questions, purchases, and overall service needs
• Maintain a clean, organized, and visually appealing store environment that reflects the immersive experience
• Serve as a knowledgeable point of contact for guests seeking information about merchandise or the event
• Support merchandising efforts, including product displays, restocking, and ensuring all retail locations are properly re-stocked
• Learn and operate the point-of-sale (POS) system to process transactions accurately and efficiently
• Collaborate with the full event team to foster a positive, engaging, and enjoyable atmosphere for both guests and staff
• Assist with daily opening procedures, as well as closing tasks to reset and prepare for the next event day
• Additional duties as needed

Skills

Retail / Customer Service

Reliability & Organization

Effective Communication

Guest-focused Service

Cash Handling

POS Familiarity

Friendly Demeanor

Tools

POS System

Job description

Job Details

Job Location: New Orleans, LA 70113 Position Type: Seasonal Job Title: Retail Agent - THE POLAR EXPRESS Train Ride Division/Department: Rail Events Production/Front of House Reports To: Front of House & Business Manager Type of position: Non-Exempt/Hourly Employee Classification: Seasonal Location: New Orleans Compensation: $16.50/hourly

Job Summary:

Retail Agents collaborate with Front of House and Business Managers in partnership with the Retail Supervisor to support seamless retail operations. Serving as a primary point of contact, they create a welcoming and memorable first impression for every guest. They deliver outstanding customer service while ensuring efficient daily operations, accurate transactions, and consistent adherence to visual merchandising standards. Success in this role requires a positive attitude, effective communication skills, and the ability to remain organized, adaptable, and responsive in a dynamic, fast-paced, guest-focused environment.

Essential Duties and Responsibilities:

• Greet guests as they enter the retail space, offering a warm, welcoming presence while assisting with questions, purchases, and overall service needs
• Maintain a clean, organized, and visually appealing store environment that reflects the immersive experience
• Serve as a knowledgeable point of contact for guests seeking information about merchandise or the event
• Support merchandising efforts, including product displays, restocking, and ensuring all retail locations are properly re-stocked
• Learn and operate the point-of-sale (POS) system to process transactions accurately and efficiently
• Collaborate with the full event team to foster a positive, engaging, and enjoyable atmosphere for both guests and staff
• Assist with daily opening procedures, as well as closing tasks to reset and prepare for the next event day
• Additional duties as needed

Qualifications:

• Previous experience in retail sales or customer service is preferred
• Strong collaborator with an elevated level of reliability, organization and accountability
• Effective communication skills with the ability to engage confidently with guests and team members
• Proven commitment to delivering exceptional guest focused service and creating memorable experiences
• Cash handling experience a plus
• Basic computer proficiency: familiarity with point-of-sale (POS) systems is a plus
• Possess a friendly, well-spoken manner in personal communications

Work Environment:

• Majority of work is performed onsite in an event space setting
• Varied schedule requiring evenings, weekends, and overtime
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Time spent in and around active railroad yard(s)

What’s in it for you?

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks begining their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the holiday experience for all – big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.