REP Retail Agent THE POLAR EXPRESS Train Ride NOLA

American Heritage Companies; New Orleans (LA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Catered meals for show days

Comp tickets for friends and family

End of season bonus potential

Job summary

Rail Events Productions in New Orleans is seeking Retail Agents to support the THE POLAR EXPRESS Train Ride. You will greet guests, process purchases, and maintain an inviting retail space.

This seasonal, non-exempt role requires strong customer service, reliable teamwork, and attention to merchandising standards. Cash handling and basic POS familiarity are a plus.

Onsite work with evenings and weekends; potential for end-of-season bonus and meals for show days.

Qualifications

• Previous experience in retail sales or customer service is preferred.
• Strong collaborator with reliability, organization and accountability.
• Effective communication skills to engage guests and team members.
• Cash handling experience a plus.
• Basic computer proficiency and familiarity with POS systems is a plus.

Responsibilities

• Greet guests as they enter the retail space and assist with questions, purchases, and service needs.
• Maintain a clean, organized, and visually appealing store environment reflecting the immersive experience.
• Serve as a knowledgeable point of contact for merchandise or event information.
• Support merchandising efforts, including displays, restocking, and restocking across locations.
• Learn and operate the POS system to process transactions accurately.
• Collaborate with the event team to foster a positive atmosphere for guests and staff.
• Assist with opening and closing procedures to reset for the next event day.
• Additional duties as needed

Skills

Customer service

Retail sales

Communication

Cash handling

POS systems

Team collaboration

Tools

POS system

Job description

Job Details

Job Location: New Orleans, LA 70113, Position Type: Seasonal, Job Title: Retail Agent - THE POLAR EXPRESS Train Ride

Division/Department: Rail Events Production/Front of House

Reports To: Front of House & Business Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Location: New Orleans

Compensation: $16.50/hourly

Job Summary

Retail Agents collaborate with Front of House and Business Managers in partnership with the Retail Supervisor to support seamless retail operations. Serving as a primary point of contact, they create a welcoming and memorable first impression for every guest. They deliver outstanding customer service while ensuring efficient daily operations, accurate transactions, and consistent adherence to visual merchandising standards. Success in this role requires a positive attitude, effective communication skills, and the ability to remain organized, adaptable, and responsive in a dynamic, fast-paced, guest-focused environment.

Essential Duties and Responsibilities

• Greet guests as they enter the retail space, offering a warm, welcoming presence while assisting with questions, purchases, and overall service needs
• Maintain a clean, organized, and visually appealing store environment that reflects the immersive experience
• Serve as a knowledgeable point of contact for guests seeking information about merchandise or the event
• Support merchandising efforts, including product displays, restocking, and ensuring all retail locations are properly re-stocked
• Learn and operate the point-of-sale (POS) system to process transactions accurately and efficiently
• Collaborate with the full event team to foster a positive, engaging, and enjoyable atmosphere for both guests and staff
• Assist with daily opening procedures, as well as closing tasks to reset and prepare for the next event day
• Additional duties as needed

Qualifications

• Previous experience in retail sales or customer service is preferred
• Strong collaborator with an elevated level of reliability, organization and accountability
• Effective communication skills with the ability to engage confidently with guests and team members
• Proven commitment to delivering exceptional guest focused service and creating memorable experiences
• Cash handling experience a plus
• Basic computer proficiency: familiarity with point-of-sale (POS) systems is a plus
• Possess a friendly, well-spoken manner in personal communications

Work Environment

• Majority of work is performed onsite in an event space setting
• Varied schedule requiring evenings, weekends, and overtime
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Time spent in and around active railroad yard(s)

What’s in it for you?

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks begining their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the holiday experience for all – big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.