Poker Room Lead — Operations & Guest Experience

Bally's; Black Hawk (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

Bally's in Black Hawk, Colorado is seeking a responsible poker room supervisor to oversee daily operations, staff performance, and customer service in a high-paced environment.

You will manage schedules, uphold game integrity, and coordinate with cage and security for tournaments and payouts. The role requires leadership, detailed incident reporting, and ongoing poker knowledge to stay ahead of trends.

Qualifications

• Duties require supervising poker operations and staff.
• Ability to create effective schedules and manage labor costs.
• Ensure compliance with poker room policies, procedures, and gaming laws.

Responsibilities

• Supervise poker operations and staff.
• Create schedules while controlling labor costs and ensuring guest satisfaction.
• Ensure team adherence to policies, procedures, and gaming regulations.
• Resolve floor calls promptly and professionally.
• Oversee live and tournament games for smooth, fair play.
• Manage player lists, balance tables, and assign dealers.

Education

CO Support License

Job description

Bally's in Black Hawk, Colorado is seeking a responsible poker room supervisor to oversee daily operations, staff performance, and customer service in a high-paced environment.

You will manage schedules, uphold game integrity, and coordinate with cage and security for tournaments and payouts. The role requires leadership, detailed incident reporting, and ongoing poker knowledge to stay ahead of trends.