Poker Room Supervisor & Operations Leader

Bally's Corporation; Colorado; On-site; USD 29,000 - 34,000; Full time

Job summary

Bally’s Corporation in Colorado seeks a Poker Supervisor to lead daily poker operations, manage staff and scheduling, and ensure compliance with gaming regulations. You will oversee live and tournament games, resolve player concerns, and mentor new dealers to maintain high service standards.

The role emphasizes fair play, efficient floor management, and collaboration with cage and security teams to sustain a safe, enjoyable guest experience.

Qualifications

• Supervise poker operations and staff.
• Create effective schedules while controlling labor costs.
• Ensure adherence to poker room policies, procedures, and gaming regulations.
• Resolve player concerns with professionalism and diplomacy.
• Lead training and mentoring of dealers and floor staff.

Responsibilities

• Oversee live and tournament poker games to ensure fair, timely play.
• Manage player lists, balance tables, and assign dealers.
• Support table fills, buy-ins, and chip transactions with cage and security.
• Ensure compliance with surveillance, security, and reporting protocols.
• Provide high-level customer service and build positive player relationships.

Skills

Poker operations

Staff supervision

Scheduling

Customer service

Regulatory compliance

Training & mentoring

Job description

Bally’s Corporation in Colorado seeks a Poker Supervisor to lead daily poker operations, manage staff and scheduling, and ensure compliance with gaming regulations. You will oversee live and tournament games, resolve player concerns, and mentor new dealers to maintain high service standards.

The role emphasizes fair play, efficient floor management, and collaboration with cage and security teams to sustain a safe, enjoyable guest experience.