Poker Supervisor - $23hr + tournament & admin fees

Bally's Black Hawk Casino; Black Hawk (CO); On-site; USD 2,755,000 - 3,582,000; Full time

Job summary

Bally’s Black Hawk Casino in Black Hawk, CO seeks a Poker Supervisor to oversee daily poker operations, staff, and tournament activity. You will ensure fair play, enforce policies, and maintain guest satisfaction through proactive leadership and effective communication.

The role requires strong supervision, scheduling, and customer service skills, with a focus on compliance with state gaming laws and internal controls.

Qualifications

• CO Support License required

Responsibilities

• Supervise poker operations and staff.
• Create schedules, manage labor costs, and meet staffing objectives.
• Ensure compliance with poker room policies, procedures, and gaming regulations.
• Resolve floor calls professionally and fairly.
• Oversee live and tournament poker games for smooth play.
• Manage player lists, balance tables, and dealer assignments.
• Support tournament registrations, buy-ins, and payouts with cage and security.
• Ensure integrity of games per house rules and Colorado gaming laws.
• Monitor games for irregularities and take corrective action.
• Provide high-quality customer service and resolve player concerns.
• Maintain logs, shift reports, and incident documentation.
• Mentor and train new dealers and floor staff.
• Lead by example in professionalism and game knowledge.
• Stay updated on poker trends and industry best practices.

Job description

Job Category: Gaming - Poker

Requisition Number: SUPER012129

• Posted : October 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Black Hawk, CO 80422, USA

Description

Responsibilities:

• Responsible for supervising poker operations and staff.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Ensure all team members adhere to poker room policies, procedures, and gaming regulations.
• Serve as the primary point of contact for resolving floor calls in a fair, professional manner.
• Oversee live and tournament poker games to ensure a smooth, fair and timely play.
• Manage player lists, balance tables, open/close games and assign dealers effectively.
• Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.
• Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.
• Monitor games for irregularities and take corrective action when necessary.
• Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).
• Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.
• Accurately complete and submit all required logs, shift reports, and incident documentation.
• Provide feedback and suggestions to improve poker room operations.
• Support training and mentoring of new dealers and floor staff.
• Lead by example in professionalism, game knowledge, and customer service.
• Stay updated on poker trends, rules, and industry best practices.

Target Salary Range: ($23.00)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Qualifications

Licenses & Certifications

Required

CO Support License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.