Podcast Success Associate: Launch & Grow Subscriptions

Slate; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Remote-first team

Comprehensive benefits (medical &

Competitive salary

Job summary

Supporting Cast is seeking a Podcast Success Associate to onboard podcasters, guide launches, and drive subscription growth while working directly with creators shaping the future of podcasting.

You will serve as a trusted contact, troubleshoot technical issues, and help partners scale via self-serve resources, then share insights with product teams to improve tools. This remote, customer-first role offers growth in a fast-growing open podcast ecosystem.

Qualifications

• 1-3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field.
• A genuine customer-first mindset—you like solving problems, don't shy away from demanding clients, and take pride in making partners feel supported
• Excellent written and verbal communication skills
• A problem-solving mindset: resourceful, curious, and eager to learn
• Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
• An interest in using A.I. tools to help scale a fast-growing company

Responsibilities

• Onboard podcasters and publishers through setup, launch planning, and early success.
• Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues.
• Create and improve support resources - FAQs, guides, templates to help partners self-serve at scale.
• Share partner insights with our product and engineering teams to make our tools even better.
• Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn.
• Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website.
• Help publishers migrate their offerings and subscribers from competing platforms.

Skills

Customer success

Account management

Communication

Problem solving

Productivity tools

AI tools

Tools

Gmail

Slack

HubSpot

Notion

GitHub

Google Sheets

Job description

Supporting Cast is seeking a Podcast Success Associate to onboard podcasters, guide launches, and drive subscription growth while working directly with creators shaping the future of podcasting.

You will serve as a trusted contact, troubleshoot technical issues, and help partners scale via self-serve resources, then share insights with product teams to improve tools. This remote, customer-first role offers growth in a fast-growing open podcast ecosystem.