Remote Internal Podcasting Success Manager

Slate; United States; A distancia; USD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Flexible benefits

Descripción de la vacante

Supporting Cast, a remote-first podcasting and internal comms platform, seeks a Client Success Manager to onboard, launch, and support partners worldwide. You’ll guide adoption, consult on audience growth, and become a trusted advisor while shaping resources to scale self-serve support.

This new role offers ownership and startup-like impact in a growing company. You’ll report to the GM of Internal Podcasting and collaborate with teams to ensure exceptional employee experiences across leading

Formación

• 1–3 years in customer success, account management, or employee engagement communications
• Excellent written and verbal communication skills
• Passion for the employee experience and pride in making our partners feel supported
• A problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf
• A passion for the future of work: You want to make work more human and fundamentally better for employees
• Comfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion)
• An interest in using A.I. tools to help scale a fast-growing company
• A love for podcasts—you get why this makes so much sense for distributed teams

Responsabilidades

• Onboard internal podcasters: guide setup, strategies, and adoption
• Proactively consult with clients: drive audience adoption and best practices
• Become work besties with our clients: build trust as a trusted adviser
• Create and improve support resources: FAQs, guides, templates to scale self-serve resources

Conocimientos

Customer success

Account management

Employee engagement comms

Written communication

Verbal communication

Remote work

AI tools interest

Podcasting interest

Herramientas

Google Suite

Slack

Notion

Descripción del empleo

Supporting Cast, a remote-first podcasting and internal comms platform, seeks a Client Success Manager to onboard, launch, and support partners worldwide. You’ll guide adoption, consult on audience growth, and become a trusted advisor while shaping resources to scale self-serve support.

This new role offers ownership and startup-like impact in a growing company. You’ll report to the GM of Internal Podcasting and collaborate with teams to ensure exceptional employee experiences across leading