POD Ops Lead – Document Processing & Quality

Konica Minolta Business Solutions U.S.A., Inc.; Fulton (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a POD Supervisor to lead document preparation, scanning, and quality control operations.

You will supervise and coach teams, manage workflow and resources, and ensure SLA adherence while upholding security and quality standards. The role requires strong leadership, process improvement mindset, and proficiency with document management systems and MS Office.

Qualifications

• Strong leadership, team-building, coaching, and employee development skills.
• Demonstrated ability to manage multiple priorities in a high-volume production environment.
• Knowledge of document processing, imaging, scanning, records management, and quality control operations.
• Ability to analyze operational metrics and make data-driven decisions.
• Strong organizational and project coordination skills.
• Excellent verbal and written communication skills.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Experience using document management systems, imaging platforms, and workflow management tools.
• Ability to establish and maintain effective working relationships across all levels of the organization.
• Knowledge of process improvement methodologies and continuous improvement principles.
• Strong attention to detail and commitment to quality standards.
• Ability to maintain confidentiality and safeguard sensitive information.
• Customer-focused mindset with a commitment to service excellence.
• Ability to adapt to changing priorities and business requirements.

Responsibilities

• Supervise and coordinate daily operations within the Document Preparation, Scanning, and Quality Control teams.
• Lead, coach, and develop team members to achieve departmental productivity, quality, and service objectives.
• Monitor workflow, staffing levels, and workload distribution to ensure timely completion of projects and adherence to client SLAs.
• Establish production priorities and adjust resources to meet changing business demands.
• Conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans when necessary.
• Ensure compliance with company policies, quality standards, security requirements, regulatory guidelines, and client specifications.
• Review production metrics, quality reports, and operational data to identify trends, risks, and opportunities for improvement.
• Implement process improvements and best practices that enhance efficiency, accuracy, and operational effectiveness.
• Investigate and resolve workflow issues, customer concerns, quality exceptions, and production delays.
• Partner with Project Management and other cross-functional teams to support project execution and client satisfaction.
• Develop, maintain, and enforce standard operating procedures (SOPs) and work instructions.
• Facilitate onboarding, training, and cross-training programs to ensure workforce competency and flexibility.
• Conduct routine quality audits and oversee corrective actions to maintain document integrity and processing accuracy.
• Prepare operational reports and communicate department performance, challenges, and recommendations to management.
• Ensure a safe, organized, and productive work environment consistent with company standards.
• Participate in workforce planning activities, including scheduling, hiring recommendations, and succession planning.

Skills

Leadership

Team building

Coaching

Data analysis

Communication

Organization

Problem-solving

MS Office

Document management

Education

High School diploma or GED

Associate degree preferred

Experience may suffice in lieu

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

Document management systems

Imaging platforms

Workflow management tools

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a POD Supervisor to lead document preparation, scanning, and quality control operations.

You will supervise and coach teams, manage workflow and resources, and ensure SLA adherence while upholding security and quality standards. The role requires strong leadership, process improvement mindset, and proficiency with document management systems and MS Office.