PMS & Data Integrity Lead (Entrata/ResMan)

Advanced Asset Management, LLC; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional growth

Job summary

Advanced Asset Management, LLC is seeking an experienced Assistant Manager, Property Management Systems to oversee Entrata, ResMan, and other PMS platforms, ensuring data integrity and accurate financial records across our Texas portfolio.

The role requires strong technical and accounting knowledge, implementation of standardized workflows, and the ability to train property and corporate teams to reduce errors and support operations.

Qualifications

• 5–10 years of hands-on PMS administration experience.
• Strong experience with Entrata and/or ResMan, preferably both.
• Experience setting up Entrata databases from initial implementation through ongoing administration.
• Extensive experience with resident ledger corrections, account reconciliations, and property management accounting processes.
• Proven experience designing, configuring, and managing PMS approval workflows, including financial authorization levels.
• Strong understanding of multifamily property management operations, resident accounting, and financial workflows.
• Advanced analytical, troubleshooting, and root cause analysis skills, with specific examples of system or process improvements and measurable results.
• Proficiency in Microsoft Excel, system reporting, data auditing, and workflow documentation.
• Proven ability to design and deliver practical training to property and corporate teams, including users with limited system experience.
• Excellent organizational, communication, customer service, and cross-functional collaboration skills.

Responsibilities

• Administer Entrata, ResMan, and other PMS systems including property configurations, user access, permissions, system settings, and workflows. Troubleshoot system issues and coordinate with software vendors when required.
• Lead database setup, configuration, and onboarding for new properties and acquisitions. Maintain property structures, unit inventories, charge codes, lease settings, accounting structures, and reporting configurations while ensuring data accuracy and compliance with company standards.
• Design, configure, and maintain approval routes for ledger adjustments, write-offs, refunds, concessions, move-out statements, and invoices, including appropriate dollar thresholds and approval levels. Standardize settings, charge codes, and workflows across Entrata and ResMan.
• Investigate and resolve resident ledger discrepancies, perform authorized corrections in accordance with company policies, and collaborate with Accounting, Operations, and property teams on financial issues and month-end reconciliations.
• Identify whether recurring ledger errors originate from system configurations, training gaps, or operational processes, and implement corrective actions to prevent repeat issues.
• Audit system configurations, approval routes, and operational workflows to identify bottlenecks, manual workarounds, and duplicate steps. Generate and analyze reports, test system updates, deploy relevant features and enhancements, and measure improvements in accuracy, approval turnaround times, month-end processes, and support requests. Report results to leadership.
• Develop and deliver structured training for property, accounting, and corporate teams covering ledger corrections, approval routes, move-ins, move-outs, renewals, deposits, and month-end tasks. Create and maintain SOPs, user guides, job aids, and training materials for each platform.
• Establish backup coverage by ensuring at least two trained employees can perform each critical PMS function at every property. Monitor training effectiveness through audit findings, error rates, and support requests, and provide additional training where needed.

Skills

PMS administration

Entrata experience

ResMan experience

Data integrity

Excel proficiency

Training delivery

Cross-functional collaboration

Analytical troubleshooting

Account reconciliations

Workflow design

Tools

Entrata

ResMan

Job description

Advanced Asset Management, LLC is seeking an experienced Assistant Manager, Property Management Systems to oversee Entrata, ResMan, and other PMS platforms, ensuring data integrity and accurate financial records across our Texas portfolio.

The role requires strong technical and accounting knowledge, implementation of standardized workflows, and the ability to train property and corporate teams to reduce errors and support operations.