PMO Director: Project Delivery & Governance

Helloencore; Cincinnati (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Helloencore is seeking a Manager, PMO to lead and oversee the organization’s project management function, ensuring projects are delivered on time, within scope, and within budget. This role will establish and maintain project management standards, methodologies, and best practices while guiding project managers and cross-functional teams.

The PMO Manager partners with executive leadership to prioritize initiatives, manage project portfolios, and drive operational excellence across the

Qualifications

• Minimum of 5-7 years of leadership or management experience.
• Minimum of 3-4 years supporting Enterprise client environments.
• Minimum of 2-3 years of project management experience.
• Experience leading cross-functional projects and managing multiple priorities.
• Experience within IT, managed services, or professional services environments preferred.
• Experience with enterprise ServiceNow ITSM a plus.

Responsibilities

• Lead the PMO and provide direction, coaching, and support to project managers.
• Establish and maintain project management methodologies, processes, standards, and tools.
• Oversee project portfolio, prioritization, and resource allocation.
• Develop governance practices including intake, prioritization, status reporting, and risk management.
• Monitor performance, timelines, budgets, and deliverables; report to leadership.

Skills

Leadership

Cross-functional leadership

Stakeholder engagement

Project governance

Mentoring

Communication

Change management

Education

Bachelor’s degree in Business Administration, Information Technology, Project Management, or a related field

Tools

ServiceNow ITSM

Job description

Helloencore is seeking a Manager, PMO to lead and oversee the organization’s project management function, ensuring projects are delivered on time, within scope, and within budget. This role will establish and maintain project management standards, methodologies, and best practices while guiding project managers and cross-functional teams.

The PMO Manager partners with executive leadership to prioritize initiatives, manage project portfolios, and drive operational excellence across the