Evening Shift Leader | Up to $18/hr + Tips + Growth

Dunkin'; North Smithfield (RI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Up to $18/hr pay + tips

Free coffee, donuts, and employee meal

Growth and advancement opportunities

Paid time off

Supplemental income opportunities

Management training program

Job summary

Dan's Management Co. is seeking a P.M. Supervisor to coach Dunkin Restaurant Team Members during shifts, ensuring brand standards, guest service, and proper end-of-day preparation. You will set goals, assign tasks, and provide timely feedback to crew members.

The role emphasizes strong guest service, training of new staff, and maintaining a safe, clean environment while handling coffee, sandwiches, ovens and POS transactions with accuracy. Evening, night, and weekend availability are required.

Qualifications

• Fluent in English
• Capable of counting money and making change
• Must be a minimum of 18 years of age and have reliable transportation.
• Nights, weekends and holiday are required.

Responsibilities

• Strong guest focus - greets and serves guests while providing excellent customer service.
• Anticipates and understands guest needs and strives to exceed expectations.
• Delegates tasks, maintains quality and quantity of all products during shifts.
• Welcome and assist in training of new crew members.
• Properly handle customer complaints, resolve guest issues quickly and with a sense of urgency.
• Follows direction, works well and interacts with others respectfully with a team approach.
• Maintains clean workstations, guest areas, and exterior as needed.
• Operates coffee, sandwich, ovens and other equipment to prepare, package and deliver menu items.
• POS transactions include entering orders and collecting payment with accuracy.
• Performs additional functions (essential or otherwise) which may be assigned as needed.
• Comply with all restaurant's brand and franchisee policies and procedures.
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws.

Job description

Dan's Management Co. is seeking a P.M. Supervisor to coach Dunkin Restaurant Team Members during shifts, ensuring brand standards, guest service, and proper end-of-day preparation. You will set goals, assign tasks, and provide timely feedback to crew members.

The role emphasizes strong guest service, training of new staff, and maintaining a safe, clean environment while handling coffee, sandwiches, ovens and POS transactions with accuracy. Evening, night, and weekend availability are required.