PM & Service Operations Lead

Global Finishing Solutions; Osseo (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with profit sharing

Paid time off

Job summary

Global Finishing Solutions is seeking a Service & Preventative Maintenance (SPM) Coordinator to serve as the nerve center for our Service & PM programs, coordinating schedules, supporting customers, and ensuring contracts are fulfilled with precision.

You will connect customers with techs, track service jobs, and manage monthly filter orders, maintaining accurate records and collaborating with technicians, sales, and support staff to drive customer satisfaction.

Qualifications

• High school diploma or equivalent with 3–5 years of customer service experience
• Associate or Bachelor's degree with 1–3 years of customer service experience
• Equivalent hands-on experience: 2 years of experience = 1 year of education
• Strong organizational skills and attention to detail
• Excellent communication skills with people and systems
• Ability to prioritize, solve problems, and keep projects on track

Responsibilities

• Coordinate and dispatch technicians for service calls and preventative maintenance visits
• Schedule and track recurring maintenance programs to ensure contract compliance
• Facilitate customer onboarding into GFS service programs and systems
• Manage monthly filter orders and related service templates
• Maintain accurate records in internal and external service systems
• Collaborate with technicians, sales teams, and support staff to ensure customer satisfaction
• Oversee spare parts lists to minimize downtime and meet customer needs

Skills

Organizational skills

Communication skills

Problem solving

Education

High school diploma

Associate/Bachelor's degree

Job description

Global Finishing Solutions is seeking a Service & Preventative Maintenance (SPM) Coordinator to serve as the nerve center for our Service & PM programs, coordinating schedules, supporting customers, and ensuring contracts are fulfilled with precision.

You will connect customers with techs, track service jobs, and manage monthly filter orders, maintaining accurate records and collaborating with technicians, sales, and support staff to drive customer satisfaction.