PM Scheduling & Customer Data Specialist

Penske; Reading (Berks County); On-site; USD 38,000 - 54,000; Full time

Job summary

Penske is seeking a Customer Service Administrator in Reading, PA to schedule preventive maintenance, coordinate appointments, and ensure shop capacity aligns with customer preferences.

The role involves handling customer calls, maintaining accurate contact data for push notifications, and supporting field and sales teams with data and scheduling tasks. You will work in a fast-paced environment, providing friendly service and timely updates to customers and internal partners.

Responsibilities

• Scheduling preventive maintenance to balance shop capacity and customer needs.
• Maintain and update Customer Data File and contact information for notifications.
• Interact with customers by phone to coordinate appointments and inquiries.
• Support other projects and tasks as assigned by management.

Job description

Penske is seeking a Customer Service Administrator in Reading, PA to schedule preventive maintenance, coordinate appointments, and ensure shop capacity aligns with customer preferences.

The role involves handling customer calls, maintaining accurate contact data for push notifications, and supporting field and sales teams with data and scheduling tasks. You will work in a fast-paced environment, providing friendly service and timely updates to customers and internal partners.