PM Reservations Sales Agent — Guest Experience

Coral Hospitality, LLC; Young Harris (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free employee meals during shift

Employee discounts

Career growth opportunities

Welcoming team environment

Job summary

Brasstown Valley Resort & Spa in Young Harris, GA is seeking a Reservations Agent for the PM shift. You will greet guests by phone, help choose accommodations, and enter reservations in the property management system while promoting packages and upgrades.

We value a friendly, detail-oriented team player with strong communication and a customer-service mindset. Experience in hospitality or reservations is preferred, with Opera PMS and MS Office being advantageous.

Qualifications

• Previous hospitality or reservations experience preferred.
• Strong communication and guest service orientation.
• Able to multitask in a fast-paced environment with accuracy.

Responsibilities

• Answer reservation inquiries by phone with warmth and professionalism.
• Assist guests in choosing accommodations to fit their needs.
• Process new reservations, modifications, and cancellations in the PMS.
• Promote upgrades, packages, and special offers.
• Handle group reservations and rooming lists with attention to detail.
• Monitor waitlists and maximize booking opportunities.
• Maintain knowledge of resort amenities and local attractions.
• Follow rate guidelines and reservation procedures.
• Refer guests to sister properties when unavailable, ensuring service.
• Collaborate with Front Office for a seamless guest experience.
• Maintain accurate reservation records and reports.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Teamwork

Professionalism

Reliability

Tools

Opera PMS

Microsoft Office

Job description

Brasstown Valley Resort & Spa in Young Harris, GA is seeking a Reservations Agent for the PM shift. You will greet guests by phone, help choose accommodations, and enter reservations in the property management system while promoting packages and upgrades.

We value a friendly, detail-oriented team player with strong communication and a customer-service mindset. Experience in hospitality or reservations is preferred, with Opera PMS and MS Office being advantageous.