Reservations Agent (PM Shift)

Brasstown Valley Resort & Spa; Young Harris (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Free employee meals

Employee discounts

Team-oriented work environment

Opportunities for growth

Job summary

Brasstown Valley Resort & Spa is seeking a dedicated Reservation Sales Agent in Young Harris, GA. In this role, you'll be the first point of contact for guests, ensuring they receive excellent service and assistance in planning their stay.

We're looking for someone with a friendly personality, strong communication skills, and the ability to work in a fast-paced environment. You'll benefit from competitive pay, free meals, and opportunities for professional growth.

Qualifications

• Positive, friendly personality with a passion for helping others.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professionalism, dependability, and team-first attitude.
• Confidence using computers and learning new software.
• Previous experience in hotel, hospitality, or customer service preferred.

Responsibilities

• Welcome guests and respond to reservation inquiries.
• Assist guests in selecting the best accommodations.
• Process reservations, modifications, and cancellations.
• Promote room upgrades and special offers.
• Monitor waitlists and maximize reservations.
• Collaborate with the Front Office team.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Tools

Opera PMS

Microsoft Office

Job description

Brasstown Valley Resort & Spa | Young Harris, GA

Join Our Team!

Do you enjoy helping people plan memorable getaways? Are you friendly, organized, and energized by providing outstanding customer service? Brasstown Valley Resort & Spa is looking for a Reservation Sales Agent who is passionate about hospitality and creating exceptional guest experiences from the very first phone call.

As the first point of contact for many of our guests, you'll play an important role in showcasing everything our beautiful mountain resort has to offer while helping guests find the perfect accommodations for their stay.

If you're looking for a rewarding career in hospitality with a supportive team, beautiful surroundings, and outstanding employee perks, we'd love to meet you!

What You’ll Do

• Welcome guests by phone and respond to reservation inquiries with warmth, professionalism, and enthusiasm.
• Assist guests in selecting the accommodations that best fit their needs while creating memorable first impressions.
• Accurately process new reservations, modifications, and cancellations using our property management system.
• Promote room upgrades, resort packages, and special offers that enhance the guest experience.
• Process group reservations and rooming lists with exceptional attention to detail.
• Monitor waitlists and maximize reservation opportunities.
• Maintain knowledge of resort accommodations, amenities, dining, spa services, recreation, and local attractions so you can confidently assist guests.
• Follow established rate guidelines and reservation procedures.
• Refer guests to sister properties or nearby hotels when accommodations are unavailable, ensuring every caller receives exceptional service.
• Collaborate with the Front Office team to provide a seamless guest experience.
• Help maintain accurate reservation records and reports.

What We’re Looking For

• A positive, friendly personality with a genuine passion for helping others.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professionalism, dependability, and a team-first attitude.
• Confidence using computers and learning new software.
• Previous hotel, hospitality, reservations, front desk, or customer service experience is preferred.
• Experience with Opera PMS and Microsoft Office is a plus.
• This position is for the PM shift, with specific hours to be determined based on business needs. Flexibility in scheduling is required.

Why You’ll Love Working Here

At Brasstown Valley Resort & Spa, our team members are the heart of everything we do. We believe in creating a workplace where employees feel appreciated, supported, and empowered to grow.

We Offer

• Competitive pay
• Free employee meals during your shift
• Employee discounts throughout the resort
• A welcoming, team-oriented work environment
• Opportunities for professional growth and career advancement within Coral Hospitality
• The opportunity to work at one of North Georgia’s premier mountain resorts

Ready to Start Your Hospitality Career?

If you enjoy creating exceptional guest experiences, thrive in a collaborative environment, and want to be part of an award-winning resort team, we'd love to hear from you.