Guest Reservations Specialist — PM Shift, Hospitality

Brasstown Valley Resort & Spa; Young Harris (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Free employee meals

Employee discounts

Team-oriented work environment

Opportunities for growth

Job summary

Brasstown Valley Resort & Spa is seeking a dedicated Reservation Sales Agent in Young Harris, GA. In this role, you'll be the first point of contact for guests, ensuring they receive excellent service and assistance in planning their stay.

We're looking for someone with a friendly personality, strong communication skills, and the ability to work in a fast-paced environment. You'll benefit from competitive pay, free meals, and opportunities for professional growth.

Qualifications

• Positive, friendly personality with a passion for helping others.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professionalism, dependability, and team-first attitude.
• Confidence using computers and learning new software.
• Previous experience in hotel, hospitality, or customer service preferred.

Responsibilities

• Welcome guests and respond to reservation inquiries.
• Assist guests in selecting the best accommodations.
• Process reservations, modifications, and cancellations.
• Promote room upgrades and special offers.
• Monitor waitlists and maximize reservations.
• Collaborate with the Front Office team.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

Tools

Opera PMS

Microsoft Office

Job description

Brasstown Valley Resort & Spa is seeking a dedicated Reservation Sales Agent in Young Harris, GA. In this role, you'll be the first point of contact for guests, ensuring they receive excellent service and assistance in planning their stay.

We're looking for someone with a friendly personality, strong communication skills, and the ability to work in a fast-paced environment. You'll benefit from competitive pay, free meals, and opportunities for professional growth.